Commercial Customer Service Specialist, Network Customers

E.ON

full-time

Posted on:

Location Type: Hybrid

Location: Rendsburg • Germany

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Salary

💰 €58,000 - €70,000 per year

About the role

  • You coordinate the handling of all customer inquiries in the area of network customer support.
  • Ensure customer-focused communication from the initial inquiry through final response.
  • Coordinate and manage service partners involved in customer support.
  • Responsible for technical plausibility checks of registered network connections and for preparing offers.
  • Support the administration of metering operations and process requests in IT systems.
  • Independently handle complex cases and support complaint resolution.
  • Participate in company and group projects and carry out special tasks.

Requirements

  • You have a technical or commercial vocational qualification (e.g., industrial clerk or electronics technician for operational technology) with relevant additional qualifications.
  • You possess comprehensive knowledge of grid economics and energy industry relationships in Germany.
  • Customer orientation comes naturally to you; customer satisfaction is your motivation.
  • Confident user of Microsoft Office applications such as Word, Excel and PowerPoint; basic knowledge of SAP is an advantage.
  • You work independently and reliably advance your responsibilities.
  • You hold a valid driving licence (Class B).
Benefits
  • Transparent compensation: You will receive an attractive collectively agreed salary (approx. €58,000–70,000 depending on qualification and experience), a Christmas bonus, an annual special payment and capital-forming benefits (€480/year).
  • Time for yourself: 30 days of annual leave plus additional time off on Christmas Eve and New Year’s Eve.
  • Flexibility: Flexible working hours without core hours; mobile working/remotely is standard for us.
  • Meaningful work: You make a valuable contribution to the energy transition — in a large company with secure employment.
  • Development & training: We support your professional and personal development, including project work across the entire E.ON Group.
  • Family support: Assistance for childcare and care of relatives; a birth grant of €350.
  • Time out: Access to discounted holiday accommodations across Europe.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical plausibility checksmetering operationscomplaint resolutiongrid economicsenergy industry relationships
Soft Skills
customer orientationcustomer satisfactionindependencereliability
Certifications
vocational qualificationdriving licence Class B