E.L.F. BEAUTY

Community Management Coordinator

E.L.F. BEAUTY

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $25 - $30 per hour

About the role

  • Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
  • Conduct positive and proactive outreach to aid in brand awareness and foster brand love
  • Escalate consumer inbounds to key channel leads
  • Identify and draft new macros based on inbound volume and trend
  • Actively engage with our audience on social media by liking, commenting and responding to messages
  • Be agile, open and have a ‘rapid response’ approach to our online customers
  • Communicate with the customer service team on product orders and promotions
  • Be curious to identify NEW content trends, opportunities and trends to social channels
  • Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting
  • Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)
  • This position does include some routine responsibilities; the right candidate will be nimble and adaptive

Requirements

  • Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
  • Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
  • Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms
  • Prior experience in growing and scaling a digital community is a huge plus
  • Excellent multitasking, time-management skills
  • You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
  • The ability to act fast and in real-time
  • Have a strong passion for all things beauty
  • Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)
Benefits
  • medical, dental, and vision insurance
  • retirement savings plan
  • gender neutral parental leave
  • unlimited paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
copywritingeditingproofreadingcommunity managementsocial media marketingdigital community growthcontent trend identificationmetrics trackingconsumer communication
Soft Skills
excellent written communicationmultitaskingtime managementcuriositycultural awarenessnimblenessadaptabilityproactive outreachrapid response