DysrupIT

ServiceNow

• Lead end-to-end delivery of ServiceNow ITSM implementations, including Incident, Problem, Change, Request, and Knowledge Management modules.
• Manage project delivery timelines, milestones, risks, and dependencies across multiple workstreams.
• Serve as the primary point of contact for client stakeholders, delivery leadership, and cross-functional teams.
• Translate business requirements into actionable delivery plans and coordinate with developers and architects.
• Conduct regular delivery status reviews, reporting on progress, blockers, and escalations.
• Oversee quality assurance, UAT coordination, and go-live readiness activities.
• Drive continuous improvement of delivery processes, standards, and documentation practices.
• Ensure adherence to ServiceNow best practices, platform governance, and change management protocols.
• Mentor and guide junior team members and developers throughout the delivery lifecycle.
• Collaborate with Solution Architects to ensure technical designs align with business and platform standards.

ServiceNow Delivery Lead

Data Engineer

• Design, develop, and maintain data pipelines and ETL processes using Microsoft Azure services (e.g., Azure Data Factory, Azure Synapse, Azure Databricks, Azure Fabric).
• Utilize Azure data storage accounts for organizing and maintaining data pipeline outputs. (e.g., Azure Data Lake Storage Gen 2 & Azure Blob storage).
• Collaborate with data scientists, data analysts, data architects and other stakeholders to understand data requirements and deliver high-quality data solutions.
• Optimize data pipelines in the Azure environment for performance, scalability, and reliability.
• Ensure data quality and integrity through data validation techniques and frameworks.
• Develop and maintain documentation for data processes, configurations, and best practices.
• Monitor and troubleshoot data pipeline issues to ensure timely resolution.
• Stay current with industry trends and emerging technologies to ensure our data solutions remain cutting-edge.
• Manage the CI/CD process for deploying and maintaining data solutions.

Azure Data Engineer

• D365 CID administration & support
• Support and extend an existing CID setup onboard new sources, tune unification rules, manage refresh schedules and environment configuration.
• Triage and resolve CID issues raised by the customer’s business and IT teams: failed refreshes, broken segments, profile-count discrepancies, export failures, permission issues.
• Manage Support tickets with Microsoft relating to CID issues.
• Operate and support upstream data pipelines feeding CID.
• Validate data on date and data fitness for CID (schema, keys, types, nulls, duplicates) — and fix or escalate when it isn’t.
• Build and maintain monitoring on pipeline runs, refresh status, row counts, and SLAs.
• Perform root-cause analysis end-to-end — source → lake → pipeline → CID → consumer — and produce clean write-ups and permanent fixes, not just patches.
• Run regular service reviews with the customer’s data and CRM stakeholders, log changes through formal change control, and keep documentation current.

D365 Customer Insight Data Engineer

Consultant

• Lead and deliver full-lifecycle UKG WFM implementations, upgrades, and post-go-live support engagements, owning both functional configuration and technical design
• Gather, analyze, and translate complex client business requirements into scalable WFM solutions covering timekeeping, scheduling, accruals, and attendance
• Design, develop, and maintain system integrations between UKG WFM and third-party platforms (HRIS, ERP, payroll) using REST/SOAP APIs or Dell Boomi
• Serve as a subject matter expert (SME) and escalation point for functional configuration issues, data mapping, and integration troubleshooting
• Collaborate with client stakeholders, project managers, and cross-functional teams to ensure on-time, on-budget delivery
• Mentor junior consultants, conduct peer reviews, and contribute to the development of internal delivery accelerators and best practices
• Support pre-sales activities including solution scoping, effort estimation, and client-facing presentations

WFM Techno-Functional Consultant

Solutions Engineer

• Support the build, optimize and uplift of Avature Recruitment module
• Build Offer Management, Onboarding, and Candidate Portal capabilities
• Define and own end-to-end solution architecture across Recruitment, offer management, onboarding, portals and Agentic AI
• Lead complex Avature configurations and provide technical leadership
• Design integration architecture using API-led patterns and middleware
• Partner with stakeholders to understand current processes and redesign business processes
• Define portal experience strategy and user journey design with Service management team

Solution Architect

• Work with tools such as ServiceNow and Azure DevOps on stories aligned to features; communicate new capabilities and process updates to customers to increase enterprise adoption.
• Implement tools and processes to build a robust platform for use by all IT customer teams; guide development and document standards for use by the organization.
• Act as a consensus builder, aligning systems engineering strategy and design with architectural guidelines, application strategy, and business goals.
• Manage the Continuous Integration and Continuous Delivery (CI/CD) lifecycle, and create and maintain test automation frameworks for key Human Resources Service Delivery (HRSD) processes and APIs interfacing with the ServiceNow Platform.

ServiceNow HRSD Application Engineer

• Lead the design and implementation of enterprise monitoring, observability, and event management solutions.
• Collaborate with MEMD design leads across various domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more.
• Develop and sustain observability and monitoring standards aligned with enterprise architecture.
• Design monitoring services for applications across SAAS, IAAS, and PAAS platforms.
• Engage with business units to gather requirements and deliver cost-effective monitoring solutions.
• Perform day-to-day design activities and plan for software and automation upgrades.
• Drive innovation through proof-of-concept initiatives and automation strategies.

ServiceNow Solution Architect

Software Engineer

• Develop and customize solutions using X++ within Dynamics 365 F&O
• Assist in documenting technical requirements and solution designs
• Develop and integrate components using Azure services (such as Logic Apps, Azure Functions, or Service Bus)
• Collaborate with functional consultants and business analysts to translate business requirements into technical solutions
• Debug, troubleshoot, and optimize existing code to enhance system performance
• Participate in code reviews, unit testing, and deployment activities
• Ensure development aligns with best practices, security guidelines, and project requirements
• Support end-to-end system integration efforts with external applications
• Provide technical support and troubleshooting for deployed solutions

Dynamics F&O Developer

QA Engineer

• Design, develop, and maintain test scripts for Dynamics 365 CRM applications.
• Conduct functional, regression, and integration testing of CRM modules and custom components.
• Collaborate closely with developers, business analysts, and QA teams to identify test requirements and ensure coverage.
• Execute test cases, document defects, and verify fixes.
• Participate in Agile ceremonies such as sprint planning and retrospectives.
• Provide accurate test reporting and ensure adherence to QA best practices.

Dynamics CRM QA Analyst

AI Engineer

• Design and develop cloud-native AI solutions using Azure Functions, Azure AI Search, and Microsoft Azure AI Foundry.
• Build and integrate large language model (LLM) pipelines, RAG architectures, and agentic workflows into enterprise applications
• Develop serverless microservices and event-driven architectures on the Azure platform
• Implement and optimize AI Search indexes, semantic ranking, and hybrid retrieval strategies
• Collaborate with stakeholders to translate business requirements into robust AI-powered features
• Ensure solutions meet performance, security, and compliance standards through testing, monitoring, and iterative improvement
• Mentor junior developers and contribute to internal best practices around AI engineering

Senior AI Developer

• Lead and support the migration of automation frameworks from Leapwork to Playwright
• Design, develop, and maintain automated test scripts using Playwright
• Analyze existing Leapwork test cases and convert them into scalable Playwright scripts
• Ensure test coverage for functional, regression, and end-to-end scenarios
• Collaborate with developers, business analysts, and stakeholders to understand requirements and testing needs
• Identify opportunities to improve test automation processes and frameworks
• Execute manual and automated testing as required
• Debug and resolve issues across automation and application layers
• Maintain documentation for test scripts, frameworks, and migration processes