DysrupIT

Salesforce Administrator

• Ensuring operational continuity of the platform
• Managing access, user licenses and service quotas
• Keep track of platform changes
• Manage improvements to Salesforce UI and data structure
• Ensure the consistency and reliability of CRM data
• Work with the Data and Insights (D&I) team to keep data quality standards high
• Assist Fundraising team with ongoing appeals and campaigns
• Execute bulk data import and export requests as necessary
• Ensure change governance is in place

ServiceNow

• Lead end-to-end technical design and implementation of ServiceNow solutions
• Configure and develop Finance-related solutions within: ServiceNow Strategic Portfolio Management (SPM) Financial Planning & Investment Funding modules
• Develop custom applications and scoped apps using ServiceNow App Engine
• Build workflows, Flow Designer automations, and integrations
• Create and optimize: Business Rules Script Include Client Scripts UI Policies Data Models
• Support integrations with ERP systems (e.g., SAP, Oracle, Workday)
• Conduct technical workshops with stakeholders
• Mentor junior developers
• Ensure best practices in performance, security, and maintainability

Senior ServiceNow Developer

• Support planning and execution of ServiceNow implementation projects
• Assist in managing project scope, timelines, risks, and deliverables
• Coordinate with technical consultants, developers, and functional stakeholders
• Facilitate project meetings, workshops, and status reporting
• Track implementation milestones and financials
• Ensure documentation is completed (RAID logs, project plans, status reports)
• Support change management and user adoption activities
• Escalate issues proactively to senior leadership when required

Junior ServiceNow Project Manager

Business Development Rep

• Identify and develop new business opportunities through market research, networking, and outbound outreach.
• Manage the full sales lifecycle: prospecting, lead qualification, pitching, negotiating, and closing deals.
• Build and maintain long-term client relationships to maximize revenue opportunities.
• Collaborate with marketing, product, and delivery teams to align go-to-market strategies.
• Maintain a healthy sales pipeline in the CRM system and provide accurate forecasts.
• Represent the company at industry events, meetings, and online channels to promote the brand.
• Meet or exceed monthly, quarterly, and annual revenue targets.
• Establish and expand the company’s presence in the UK by identifying market opportunities.
• Analyze and adapt the company’s offerings to meet the needs of the UK market.
• Ensure compliance with the local regulatory landscape and market expectations.
• Identify potential strategic partners across relevant sectors.
• Negotiate partnership agreements and manage ongoing relationships.
• Support the early phases of M&A activity, including market research and due diligence.

Business Development Manager

Application Engineer

• Provide L1/L2 technical support for production applications, including incident response, troubleshooting, and root cause analysis
• Manage and maintain Kubernetes clusters, including deployment, scaling, monitoring, and optimization of containerized applications
• Monitor application performance and system health using observability tools, proactively identifying and resolving issues before they impact users
• Collaborate with L3 development teams to troubleshoot application issues, optimize deployments, and improve system reliability
• Diagnose and resolve complex networking issues including load balancing, DNS, firewalls, and service mesh configurations
• Support AI/ML platforms and applications, understanding their unique infrastructure and operational requirements
• Create and maintain technical documentation, runbooks, and knowledge base articles

Application Support Engineer

Data Engineer

• Perform source-to-target data mapping and detailed data analysis
• Define and implement data cleansing and de-duplication rules
• Design, build, and maintain ETL packages using tools such as: Dataflows SSIS Azure Data Factory KingswaySoft
• Execute dry runs and test migrations in lower environments
• Support final migration execution and validation activities
• Validate migrated data using SQL and Power BI reports/dashboards
• Identify and resolve data discrepancies and migration issues
• Collaborate with technical and business stakeholders throughout the migration lifecycle
• Document data mappings, migration processes, and validation results

Data Migration Developer

• Lead the design, development, and implementation of integrations between ServiceNow and enterprise platforms (cloud and on-premises).
• Define and govern integration architecture, patterns, and best practices.
• Provide expertise on ServiceNow data models, APIs, Integration Hub, and ETL/data pipeline approaches.
• Partner with business and technical stakeholders to capture requirements and translate them into scalable integration solutions.
• Ensure data consistency, integrity, and security across connected systems.
• Oversee troubleshooting and resolution of complex integration issues.
• Guide and mentor technical teams on ServiceNow integration standards and practices.
• Stay updated on new ServiceNow capabilities and recommend enhancements for continuous improvement.

ServiceNow Technical Architect

Platform Engineer

• Design, develop, and implement conversational AI solutions using Copilot Studio (formerly Power Virtual Agents).
• Build and maintain PowerApps applications (Canvas & Model-Driven) aligned to business needs.
• Develop process automations using Power Automate, integrating data sources and workflows.
• Use Power BI to prepare basic reports and support data-driven decision-making.
• Collaborate closely with business stakeholders to gather requirements, map processes, and translate needs into technical specifications.
• Lead solution design workshops, define functional/technical documentation, and manage stakeholder expectations.
• Integrate AI-driven copilots with legacy systems, APIs, SharePoint, Dataverse, and other enterprise platforms.
• Conduct testing, troubleshooting, performance tuning, and production deployments.
• Ensure adherence to Power Platform governance, security, and best practices.
• Provide knowledge transfer and support to users and internal technical teams

Copilot Studio, PowerPlatform Developer

AI Engineer

• Assist in the development, testing, and deployment of AI and machine learning models
• Support data preparation tasks such as data cleaning, preprocessing, and analysis
• Implement basic machine learning algorithms under guidance from senior team members
• Collaborate with cross-functional teams to understand business requirements
• Assist in integrating AI models into applications or systems
• Participate in model training, evaluation, and performance tuning
• Document code, experiments, and development processes
• Stay updated on emerging AI technologies, tools, and best practices

Junior AI Developer, Fresh Graduate

Full-stack Engineer

• Design, implement, and maintain software for embedded devices and systems
• Develop new features and enhancements with a strong focus on quality, security, performance, and testability
• Collaborate with Technical Leads and cross-functional stakeholders to deliver reliable and scalable solutions
• Interface closely with hardware design and development teams to support system integration and debugging
• Solve complex technical problems with minimal supervision
• Advocate for continuous improvements in product quality, security, and performance
• Participate in automated testing at both unit and system levels
• Provide post-production and field support as required
• Identify inefficiencies or impediments within the team and propose practical improvements
• Deliver features independently while collaborating closely on larger or more complex initiatives
• Continuously learn and adapt to new technologies required for current and future projects

Embedded Software Engineer

Manager

• Oversee the end-to-end delivery of IT and application services to clients.
• Manage cross-functional technical teams and optimize resource allocation.
• Maintain strong client relationships and ensure operational excellence.
• Serve as the key liaison between clients, internal teams, and leadership.
• Plan and allocate team resources effectively across concurrent projects.
• Conduct performance reviews and support career development initiatives.
• Manage project and service delivery timelines, budgets, risks, and dependencies.
• Utilize project management methodologies (Agile, Waterfall, or hybrid) for tracking progress.
• Drive continuous improvement initiatives to enhance delivery efficiency.
• Ensure compliance with organizational standards and security requirements.

Delivery Manager

• Design, develop, and customize solutions within the ServiceNow platform aligned with business requirements
• Configure and enhance Customer Service Management (CSM) workflows and data models
• Implement and support Strategic Portfolio Management (SPM) use cases, including demand, project, and portfolio management
• Build intuitive user experiences using UI Builder and Service Portal
• Develop custom applications using scoped applications and platform best practices
• Design, implement, and maintain integrations using REST/SOAP APIs, MID Server, and integration spokes
• Write and maintain server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies)
• Perform unit testing, troubleshooting, and performance optimization
• Collaborate with architects, business analysts, and stakeholders to deliver high-quality solutions
• Maintain technical documentation and ensure adherence to ServiceNow development standards.

ServiceNow Developer

Support Engineer

• Provide Level 1 support for Microsoft technologies and end-user issues
• Monitor, log, and resolve incidents and service requests through the ticketing system
• Perform initial diagnosis, troubleshooting, and resolution of common technical issues
• Escalate complex or unresolved issues to L2/L3 support teams with proper documentation
• Support users across Microsoft platforms, ensuring minimal disruption to business operations
• Participate in rotational on-call weekend support (once per month)
• Follow incident, change, and service management processes and SLAs
• Maintain accurate documentation of issues, resolutions, and standard procedures
• Communicate clearly with users regarding issue status and resolution progress
• Assist in basic system monitoring and health checks

L1 Support Engineer

Customer Success Manager

• Lead the design, development, and implementation of Dynamics 365 CRM solutions across modules such as Sales, Customer Service, and Marketing.
• Architect and customize CRM entities, forms, views, dashboards, and business process flows.
• Develop and maintain plugins, custom workflows, Power Automate flows, and client-side scripts using JavaScript and C#.
• Integrate Dynamics 365 with external systems using Azure services, Power Platform, and REST APIs.
• Define and enforce coding standards, best practices, and DevOps processes within the CRM team.
• Provide technical leadership and mentorship to developers and junior team members.
• Collaborate with business analysts and solution architects to translate business requirements into scalable technical solutions.
• Manage solution deployments, environment configurations, and release management using Azure DevOps.
• Conduct code reviews, troubleshoot complex issues, and ensure high-quality delivery.
• Stay updated with the latest Dynamics 365 and Power Platform capabilities to recommend enhancements and optimizations.

Dynamics CRM Development Lead

DevOps Engineer

• Design, develop, and maintain CI/CD pipelines using Azure DevOps (ADO).
• Apply Infrastructure as Code (IaC) principles for automated infrastructure provisioning and management.
• Develop and maintain scripts, automation tools, and workflows to modernize and streamline development processes.
• Implement Ansible playbooks and automation for deployment and configuration management.
• Manage and optimize Cloud IaaS/PaaS resources, primarily in Azure, including services, monitoring, configuration, security, and governance.
• Write and maintain code in C#/.NET, Python, or other OOP languages (e.g., Java, C++).
• Integrate service connections, Key Vault, and variable groups within Azure DevOps Pipelines.
• Ensure adherence to software engineering standards, architectural patterns, and best practices.
• Conduct automated builds, unit testing, code scanning, deployment, and release processes in alignment with DevOps principles.
• Stay current with emerging technologies and quickly learn new tools to accelerate solution delivery.