DysrupIT

ServiceNow

• Lead and facilitate HRSD discovery workshops with business and HR stakeholders
• Conduct stakeholder interviews to understand current-state HR processes and challenges
• Translate business requirements into HRSD-aligned use cases
• Assess feasibility of use cases within ServiceNow HRSD capabilities
• Advise on best-practice HRSD design and operating models
• Develop discovery documentation, including findings, recommendations, and assumptions
• Create and present executive-ready materials, including the HRSD business case and roadmap
• Collaborate with client teams to validate insights and recommendations
• Demonstrate strong functional understanding of ServiceNow HRSD capabilities, including but not limited to: Employee Verification, Contract Change requests, New Hire HR requests, Personal Data Updates, Leave Requests, Generic HR Case Management, Basic HR dashboards and reporting, Integration with SuccessFactors

ServiceNow HRSD – Functional Solutions Architect

Software Engineer

• Design, build, and customize solutions using Microsoft Copilot and Copilot Studio
• Develop copilots using Copilot Studio topics, prompts, actions, and generative AI features
• Integrate copilots with Microsoft 365, Power Platform, Dynamics 365, and third-party systems
• Build and configure Power Automate flows to support Copilot actions
• Develop and consume REST APIs and connectors to extend Copilot capabilities
• Apply prompt engineering best practices to ensure accurate, relevant, and safe AI responses
• Implement security, access controls, and governance aligned with enterprise standards
• Collaborate with business stakeholders to identify and prioritize Copilot use cases
• Test, debug, and optimize Copilot performance and user experience
• Create technical documentation and support knowledge transfer

Copilot Developer

Data Engineer

• Design, develop, and maintain scalable data pipelines and ETL/ELT workflows on GCP.
• Build and optimize data architectures to support large-scale data processing and analytics.
• Implement and manage data solutions using Google Cloud data services.
• Ensure data quality, integrity, and reliability across data pipelines and storage systems.
• Work closely with cross-functional teams to understand data requirements and translate them into technical solutions.
• Optimize performance of data workflows and improve data processing efficiency.
• Implement best practices for data governance, security, and monitoring.
• Support troubleshooting and resolution of production data issues.
• Mentor junior data engineers and contribute to technical best practices.

GCP Data Engineer

Platform Engineer

• Design, develop, and customize Canvas and Model-Driven Apps using Power Apps.
• Build and automate workflows with Power Automate to streamline business processes.
• Develop custom controls and logic using JavaScript, TypeScript, and PCF (PowerApps Component Framework).
• Extend Power Platform functionality using custom connectors, C# plugins, and Azure services.
• Integrate Power Platform apps with external APIs, databases, and enterprise systems.
• Ensure consistent UI/UX design and brand compliance across applications.
• Work collaboratively with business users, solution architects, and other developers.
• Maintain high standards of code quality, documentation, and security compliance.

PowerPlatform Developer

AI Engineer

• Lead the design, development, and deployment of AI and machine learning models and applications.
• Architect scalable AI solutions that can be integrated into existing systems or platforms.
• Oversee the full AI development lifecycle including data preparation, model development, evaluation, and deployment.
• Ensure code quality, documentation, and best practices are followed by the development team.
• Manage and mentor junior AI developers, providing technical guidance and code reviews.
• Support junior developers in implementing machine learning algorithms and AI models.
• Work closely with cross-functional teams including product managers, data scientists, and software engineers to understand business requirements.
• Translate business problems into AI-driven technical solutions.
• Ensure projects are delivered on time and meet performance and quality standards.
• Oversee model training, testing, evaluation, and performance tuning.
• Identify opportunities to improve model accuracy, efficiency, and scalability.
• Stay updated with emerging AI technologies, frameworks, and industry best practices.

Lead AI Developer

Backend Engineer

• Collaborate with the instructor/course builder to design and develop high-quality courses focused on backend and full-stack development.
• Utilize your technical expertise to ensure that course content is accurate, relevant, and up to date.
• Serve as the primary point of contact for the instructor/course builder, providing technical guidance and support throughout the course development process.
• Act as a content contributor by creating instructional materials, code examples, and assessments.
• Stay informed about industry trends and emerging technologies to continuously enhance course content.
• Assist in the evaluation and improvement of existing courses based on learner feedback and performance metrics.
• Work closely with other team members, including instructional designers and multimedia specialists, to ensure seamless course delivery.

Backend Developer

Payroll

• Process end-to-end payroll accurately and on time.
• Ensure compliance with statutory requirements (tax, government contributions, mandatory deductions)
• Prepare and submit required government reports and filings
• Manage payroll adjustments (overtime, leaves, bonuses, commissions, retro pay)
• Handle payroll-related employee inquiries
• Maintain payroll records and ensure data confidentiality
• Coordinate with HR for employee changes (new hires, resignations, salary adjustments)
• Ensure compliance with labor laws and company policies
• Support audits related to payroll and statutory compliance

Payroll Specialist

Sales Development Rep

• Execute targeted outbound outreach via email, chat, and digital channels to drive engagement.
• Analyze product usage patterns and identify upgrade opportunities.
• Qualify prospects by understanding technical requirements, business goals, and buying intent.
• Clearly articulate product capabilities, integrations, and value propositions to technical audiences.
• Overcome objections and move qualified prospects further into the sales cycle.
• Coordinate with Account Executives for handoff of sales-ready opportunities.
• Maintain accurate activity tracking and pipeline reporting in CRM systems.
• Meet or exceed monthly pipeline and conversion targets.

Sales Development Representative

Consultant

• Design, build, and enhance planning models within Pigment
• Troubleshoot incidents, resolve system issues, and support production environments
• Deliver enhancements aligned with business and financial planning requirements
• Lead or contribute to end-to-end EPM implementations including: Requirements gathering, Solution design, Model build, UAT support, Go-live, Documentation, Post-go-live support
• Ensure implementation best practices and governance standards are followed
• Collaborate with finance and business stakeholders to deliver scalable planning solutions
• Stay up to date with the latest Pigment platform releases and recommend improvements

Senior EPM Consultant, Pigment

QA Engineer

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Dynamics CRM QA Engineer

Game Engineer

• Lead and support the migration to Unity Catalog within Databricks environments
• Assess existing workspace configurations and design migration strategies
• Migrate users, groups, permissions, and data assets to Unity Catalog
• Implement governance, access controls, and data security policies aligned with best practices
• Troubleshoot migration-related issues and optimize performance
• Collaborate with client stakeholders, architects, and data engineering teams
• Document migration processes, configurations, and validation steps
• Ensure smooth transition with minimal disruption to business operations

Databricks Developer, Unity Catalog Migration

Salesforce Administrator

• Ensuring operational continuity of the platform
• Managing access, user licenses and service quotas
• Keep track of platform changes
• Manage improvements to Salesforce UI and data structure
• Ensure the consistency and reliability of CRM data
• Work with the Data and Insights (D&I) team to keep data quality standards high
• Assist Fundraising team with ongoing appeals and campaigns
• Execute bulk data import and export requests as necessary
• Ensure change governance is in place

• Lead end-to-end technical design and implementation of ServiceNow solutions
• Configure and develop Finance-related solutions within: ServiceNow Strategic Portfolio Management (SPM) Financial Planning & Investment Funding modules
• Develop custom applications and scoped apps using ServiceNow App Engine
• Build workflows, Flow Designer automations, and integrations
• Create and optimize: Business Rules Script Include Client Scripts UI Policies Data Models
• Support integrations with ERP systems (e.g., SAP, Oracle, Workday)
• Conduct technical workshops with stakeholders
• Mentor junior developers
• Ensure best practices in performance, security, and maintainability

Senior ServiceNow Developer

• Support planning and execution of ServiceNow implementation projects
• Assist in managing project scope, timelines, risks, and deliverables
• Coordinate with technical consultants, developers, and functional stakeholders
• Facilitate project meetings, workshops, and status reporting
• Track implementation milestones and financials
• Ensure documentation is completed (RAID logs, project plans, status reports)
• Support change management and user adoption activities
• Escalate issues proactively to senior leadership when required

Junior ServiceNow Project Manager

Application Engineer

• Provide L1/L2 technical support for production applications, including incident response, troubleshooting, and root cause analysis
• Manage and maintain Kubernetes clusters, including deployment, scaling, monitoring, and optimization of containerized applications
• Monitor application performance and system health using observability tools, proactively identifying and resolving issues before they impact users
• Collaborate with L3 development teams to troubleshoot application issues, optimize deployments, and improve system reliability
• Diagnose and resolve complex networking issues including load balancing, DNS, firewalls, and service mesh configurations
• Support AI/ML platforms and applications, understanding their unique infrastructure and operational requirements
• Create and maintain technical documentation, runbooks, and knowledge base articles