DysrupIT

Support Engineer

• Manage and resolve customer inquiries in a timely and effective manner
• Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams
• Explain usage and costs to customers, working closely with our finance team to address billing inquiries
• Design runbooks to improve coverage and effectiveness of our internal AI agents
• Identify areas of improvement for customer experience and share suggestions with our product team
• Enhance our product literature by creating knowledge articles and improving our documentation

Technical Support Engineer