Monitor and triage alerts across security, network, systems, and cloud environments.
Perform initial troubleshooting and document findings clearly.
Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
Follow established Standard Operating Procedures (SOPs) for routine tasks.
Maintain accurate and thorough ticket documentation.
Assist with updating SOPs and knowledge base articles.
Support operational reliability through consistency, communication, and teamwork.
Performs initial review of security alerts and escalates indicators of compromise.
Assists with monitoring SIEM and EDR alerts.
Follows predefined workflows for triage and documentation.
Supports proactive security initiatives through data collection and basic analysis.
Works with Engineer II team members to learn investigative techniques.
Collaborates with internal teams as directed for remediation actions.

Requirements

Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience).
Preferred certifications (or willingness to obtain):
CompTIA Network+ or Security+
CCNA (preferred)
ITIL Foundations
0–1+ years in SOC, NOC, help desk, or IT operations (academic, internship, or lab experience welcome).
Foundational understanding of networking, security concepts, and system administration.
Strong communication and documentation skills.
Ability to follow structured processes and escalate appropriately.
Eagerness to learn in a fast‑paced, collaborative environment.

Benefits

Savings / Monthly 13% cap
Pantry Vouchers 9% deposited every month
Christmas Bonus: 25 days of your daily income
Vacations - 12 days after the first year
Anniversary Bonus - 10 days of base salary
Vacation Premium – 40% first year
Major Medical Insurance covers you and your immediate family
Life Insurance
Quarterly Bonus
Marriage or Bereavement Time off
Maternity/Paternity Time off
Ergonomic Chair
250 pesos monthly stipend for internet and electricity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingsecurity monitoringnetwork monitoringsystem administrationcloud environmentsdata collectionbasic analysisincident escalationSIEMEDR

Soft Skills

communicationdocumentationteamworkcollaborationeagerness to learnability to follow processesattention to detailproblem-solvingadaptabilityorganizational skills

Certifications

CompTIA Network+CompTIA Security+CCNAITIL Foundations