Dynata

Call Center Agent

Dynata

part-time

Posted on:

Location Type: Remote

Location: Kansas • Kentucky • United States

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Salary

💰 $13 per hour

About the role

  • Perform outbound surveys from home with respondents and accurately record their answers.
  • Collect and record opinions on various topics including politics and customer satisfaction.
  • Help clients make informed business decisions through data collection.

Requirements

  • Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY
  • Must be 18 years or older (16+ in SC, GA, and TX)
  • Ability to read and speak clearly
  • Ability to handle difficult calls in a professional manner
  • Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform
  • Typing speed of 30 wpm while maintaining accuracy is preferred
  • Ability to sit and type for majority of shift
  • Ability to provide own equipment (laptop, headset, webcam etc.)
  • Have a dedicated, quiet working space that is free of distractions to conduct business
  • Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
  • No Chromebooks - these are not compatible with our systems
  • 8 GB of RAM
  • 64 bit Operating system
  • 1.8GHz CPU or faster with at least 2 cores
  • An installed anti-virus
  • Most recently updated version of Chrome browser
  • Ability to download software to the computer
  • A personal email address capable of receiving files
  • 10 Mbps download internet access speed, 5 mbps upload speed or higher.
  • Direct plug-in wired access to the data connection (should be postpaid)
  • Direct plug-in access for power for computer or laptop
  • USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset
  • Working Webcam
  • Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection
  • Quiet, noise-free home office space that is free of distractions.
  • Knowledgeable in using the computer and can navigate.
Benefits
  • Work remote from the comfort of your home
  • We will train the right candidate
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data collectiontyping speed 30 wpmWindows 10Mac OS8 GB RAM64 bit Operating system1.8GHz CPUanti-virus installationChrome browserinternet access speed 10 Mbps download
Soft Skills
clear communicationprofessionalismactive listeningcomprehensionability to handle difficult callsattention to detailability to work independentlytime managementadaptabilityproblem-solving