Individual Life Insurance Death Claims Analyst
DXC Technology
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
Visit company websiteExplore more
About the role
- Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
- Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
- Responsible for the accurate handling and timely execution of any policy worked
- Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
- Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
- Perform other related duties as assigned or required daily
- Must provide an elite customer service experience via letters or phone calls made internally or externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Requirements
- High School Diploma as minimum degree (will be required to provide)
- 2 minimum years of Individual Life Insurance experience is mandatory
- 2 minimum years of death claims full cycle processing experience is mandatory
- Working knowledge of life insurance products and applicable policies, procedures, and guidelines
- Microsoft Office and MS Teams work experience
- Great typing and documenting skills
- Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
- Inbound/outbound customer service experience, communication skills and phone etiquette are required
- Great ability to multitask between client´s applications and DXC systems
Benefits
- Laptop, docking station, monitors, headset will be provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
death claims processingindividual life insurancepolicy handlingfraud detectionmoney laundering preventioncustomer servicetyping skillsdocumenting skillsmultitasking
Soft Skills
empathysensibilitycommunication skillsphone etiquette
Certifications
High School Diploma