DXC Technology

Customer Service Bilingual Agent – Hybrid

DXC Technology

full-time

Posted on:

Location Type: Hybrid

Location: Guadalajara • Mexico

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Job Level

Junior

Tech Stack

AWSITSMServiceNow

About the role

  • Handle inbound customer calls in English related to application usage, user accounts, and general app support
  • Diagnose and resolve customer issues efficiently, escalating when required
  • Log incidents, service requests, and issues accurately within ticket management systems
  • Track ticket resolution and provide timely follow‑up and communication to customers
  • Collaborate with internal support and technical teams to ensure issue resolution

Requirements

  • 1–2 years of experience as a bilingual (English and Spanish) Customer Support Agent
  • Hands‑on experience with ticketing systems such as Halo, ITSM, ServiceNow, or similar platforms
  • Strong verbal and written communication skills in English
  • Availability to work weekends and rotational schedules
  • Experience with AWS Connect or similar Automatic Call Distribution (ACD) platforms is a plus
  • Familiarity with financial services environments is an advantage
  • Strong customer service mindset with problem‑solving abilities
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Opportunities to grow your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket management systemsAWS ConnectAutomatic Call Distribution
Soft Skills
customer service mindsetproblem-solving abilitiesverbal communicationwritten communication