DXC Technology

Senior ITSM Consultant

DXC Technology

full-time

Posted on:

Location Type: Office

Location: Las Rozas • Spain

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Job Level

Senior

Tech Stack

AWSAzureGoogle Cloud PlatformITSMPMPServiceNow

About the role

  • Own client ITSM consulting engagements end‑to‑end: discovery, scope, roadmap, delivery governance and adoption
  • Design the target ITSM model (policies, RACI, process standards, templates) and guide implementation
  • Lead process/tool transformations and platform migrations with a value‑driven approach
  • Establish and track operational metrics (SLA/OLA, availability, MTTR/MTBF, FCR) and drive automation
  • Govern CMDB/service mapping data quality and change traceability; enable risk‑based change
  • Coordinate with Delivery, Architecture, Security and FinOps across multi‑tower/multi‑vendor environments
  • Mentor consultants and client teams; contribute reusable methods and artefacts
  • Support presales with scopes, estimates and value cases (ROI/TCO) when required

Requirements

  • Bachelor’s in Engineering/Computer Science or similar
  • MBA / Master in IT Management is nice to have
  • hands‑on exposure to service operations (e.g., ITO/NOC/SOC/Workplace/Platforms/Networks)
  • solid understanding of architectures and integrations
  • 10+ years across ITSM operations and consulting
  • 5+ leading complex transformations
  • ITIL 4
  • IT4IT exposure is a plus
  • practical experience with ITSM/ESM platforms (e.g., ServiceNow/JSM/BMC)
  • professional Spanish and English (is a must)
  • certifications: ISO 20000, ISO 27001 Internal Auditor, PMP/PRINCE2, DevOps or SRE Foundation, ServiceNow CSA/ITSM
  • experience in multi‑tower/multi‑vendor Transition & Transformation (T&T) , vendor governance (RFI/RFP, due diligence), and hybrid operations in AWS/Azure/GCP
  • Continuous improvement (e.g., Six Sigma Green Belt) and agile practices (e.g., PSM I)
Benefits
  • Professional development
  • Leading projects in market reference clients
  • Excellent work environment
  • Flexibility and work-life balance
  • Work with leading technologies within the IT sector
  • Access to DXC University with unlimited certifications
  • Social and responsible commitment
  • Stable employment
  • Social benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITSMservice operationsarchitecturesintegrationstransformationsoperational metricsautomationservice mappingrisk-based changecontinuous improvement
Soft skills
mentoringcommunicationcollaborationleadershipgovernancevalue-driven approachclient engagementpresales supportteam coordinationprocess design
Certifications
PMPPRINCE2DevOps FoundationSRE FoundationServiceNow CSAITSMISO 20000 Internal AuditorISO 27001 Internal AuditorSix Sigma Green BeltPSM I