DWF

Senior Legal Operations & Tech Advisor

DWF

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

Tech Stack

PMP

About the role

  • Play a key role in delivering client workshops focused on legal operations transformation and legal technology implementation, including process mapping and identifying opportunities for improvement.
  • Manage and deliver diverse projects to implement, maintain, and enhance legal technology platforms such as Contract Lifecycle Management, e-billing, and matter management systems.
  • Develop proficiency across multiple technologies, pursuing relevant certifications where possible, and conduct ongoing research to deepen technical expertise.
  • Contribute to client proposals, including supporting pricing model discussions tailored to a range of services.
  • Assist in managing vendor relationships, collaborating on product knowledge development and researching functionality to support client solutions.
  • Monitor and proactively manage financial aspects of client projects, ensuring accurate invoicing, timely revenue collection, and clear communication with stakeholders.

Requirements

  • Proven expertise in legal operations, including process mapping, needs analysis, technology requirements, operational design, operational workflow and process re-engineering.
  • Hands-on experience with leading legal technology platforms, such as Thomson Reuters HighQ, Contract Express, Legal Tracker, Microsoft SharePoint, Power Platform, Copilot, as well as Ironclad, LawVu, DocuSign CLM, ContractPodAI, Sirion, Icertis, and Brightflag.
  • Strong project management capabilities, with a track record of successfully delivering multiple projects simultaneously.
  • Exceptional communication and relationship-building skills, enabling effective collaboration with clients and stakeholders.
  • Highly adaptable team player, with the ability to work independently and take a proactive, solution-oriented approach.
  • Analytical mindset with strong problem-solving skills and meticulous attention to detail.
  • Readiness to contribute to proposals and pursue work winning opportunities.
  • Experience working with global clients and managing cross-functional teams.
  • Certification in project management (e.g., PMP, PRINCE2) or legal operations (e.g., CLOC, ACC).
  • Advanced degree in law, business, or a related field.
Benefits
  • We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
  • We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
legal operationsprocess mappingneeds analysisoperational designoperational workflowprocess re-engineeringproject managementproblem-solvingfinancial managementtechnology implementation
Soft Skills
communication skillsrelationship-buildingteam playeradaptabilityindependenceproactive approachanalytical mindsetattention to detail
Certifications
PMPPRINCE2CLOCACC