Support Engineer

• Manage AWS operations and lead incident response
• Build infrastructure with Terraform and CI/CD
• Improve reliability and provide day-to-day AWS operational support — owning incident, alert, and request triage, on-call response, and operational health of the client's AWS estate
• Collaborate closely with client platform and engineering teams to stabilize and improve production
• Act as first responder for the client's AWS environment — triage, diagnose, and resolve incidents and service requests within agreed SLAs
• Own alert handling across CloudWatch, GuardDuty, Security Hub, and AWS Health
• Manage the operational ticket queue (incident, request, problem, and change) and drive problem management
• Design, implement, and maintain scalable CI/CD pipelines for automated testing, deployment, and provisioning
• Manage infrastructure as code with Terraform, CloudFormation, and CDK
• Collaborate with software teams to integrate and deploy backend services and containerised applications
• Ensure compliance with relevant standards (ISO 27001, SOC 2, POPIA / GDPR) per client requirements

DVT

Senior Cloud Engineer, AWS Support