DVM Hardware

Head of Key Account Manager

DVM Hardware

full-time

Posted on:

Location Type: Remote

Location: Switzerland

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Job Level

Lead

About the role

  • Provide strategic leadership and daily management of the KAM team, ensuring high performance, client satisfaction, and business growth
  • Maintain, update, and enforce SOPs, guidelines, and internal manuals; ensure compliance with regulatory and business requirements
  • Continuously refine KPIs and SLAs in line with company strategy and client expectations
  • Lead regular Quality Assurance (QA) reviews to maintain excellence in service delivery and account performance
  • Identify operational bottlenecks and implement cross-functional improvements to enhance workflows and client experience
  • Coach, mentor, and develop team members; manage performance and take corrective actions when needed
  • Build deep product and industry expertise across payments, compliance, and fintech trends
  • Establish strong, long-term partnerships with key clients and translate feedback into product and service improvements
  • Drive profitability by launching and supporting client-driven initiatives and value-adding solutions

Requirements

  • 2+ years of managerial experience leading a team of 3+ people
  • 4+ years in Fintech, Payments, or Financial Services (EMI, PSP, Bank, Consulting, iGaming, Crypto, Forex, etc.)
  • Strong understanding of payment infrastructures, card schemes, and alternative payment methods
  • Solid experience with KYB onboarding processes, preferably within EU or Canadian EMIs / PSPs
  • Deep knowledge of the fintech ecosystem, competitors, and market trends
  • Experience working across high-risk and low-to-medium risk industries
  • Proven ability to build and lead high-performing teams
  • Excellent communication, negotiation, and stakeholder management skills
  • Fluent English + fluent Ukrainian/Russian
  • Experience with crypto and PIS/AIS payment flows is a strong plus
Benefits
  • Competitive compensation package (commensurate with your experience)
  • 19 business days of flexible Paid Time Off (PTO)
  • Fully remote work with flexible hours (within the CET time zone) from any location of your choice
  • Values-driven culture with a friendly and supportive work environment
  • Opportunity to regularly participate in conferences and community events as both a participant and contributor
  • Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
managerial experiencepayment infrastructurescard schemesalternative payment methodsKYB onboarding processesfintech ecosystemcrypto payment flowsPIS payment flowsAIS payment flows
Soft Skills
strategic leadershipclient satisfactionteam coachingperformance managementcommunication skillsnegotiation skillsstakeholder managementmentoringcross-functional collaboration