Member Lifecycle, Operations Specialist
DVM Elite
contract
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $20 - $25 per hour
About the role
- Design end-to-end onboarding/ offboarding journeys across products and services
- Define what “good onboarding” looks like at every stage
- Create repeatable onboarding flows that scale without losing quality
- Reduce time-to-value for members
- Map the full member journey (pre-sale → onboarding → adoption → steady-state)
- Identify friction points, drop-offs, and confusion
- Design clear handoffs between Sales, Support, PA, PODS, etc.
- Ensure consistency across touchpoints
- Design and document onboarding SOPs, workflows, and decision rules
- Ensure systems (HubSpot, Support Services, forms, comms) support the experience
- Create clarity around roles, responsibilities, and ownership
- Work with Sales, Support, Ops, and Delivery to align onboarding/ offboarding expectations
- Ensure internal teams know: What happens when, Who owns what, What the member experience should feel like
- Use feedback (exit surveys, onboarding feedback, adoption metrics)
- Iterate onboarding flows intentionally
- Test and refine based on real member behaviour
Requirements
- Experience with HubSpot, Slack, and Google Workspace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationcollaborationproblem-solvingorganizational skillsattention to detailiterative designfeedback utilizationrole clarityprocess documentationstakeholder alignment