duvo.ai

Technical Support Specialist

duvo.ai

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czech

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Managing support through Intercom.
  • Automating what can be automated, and making sure every customer interaction that does need a human feels meaningful and high-quality.
  • Following through until the problem is truly solved and make sure the customer feels heard throughout.
  • Spotting patterns across support requests and proactively surfacing insights to product, consulting, and engineering.

Requirements

  • Experience supporting enterprise SaaS or automation platforms.
  • Experience with Intercom or similar support platforms and know how to build efficient workflows, macros, and automations within them.
  • A strong instinct for what should be automated versus what needs a human touch—and know how to build both paths well.
  • Understand the basics of AI products and can help customers reason about agent behavior and outputs.
  • A knack for building internal knowledge bases, runbooks, or escalation processes from scratch.
  • Worked alongside consulting or customer success teams and understand how support fits into the broader customer journey.
Benefits
  • A sharp, motivated team that values ownership and candor.
  • The chance to shape both product and culture while working on cutting-edge AI challenges.
  • Real impact—your work will ship to customers and move the business.
  • Competitive equity range and compensation.
  • You can trade compensation for equity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise SaaSautomation platformsworkflowsmacrosautomationsAI productsknowledge basesrunbooksescalation processes
Soft Skills
customer interactionproblem-solvingcustomer empathyinsight generationcollaboration