Senior Technical Program Manager – Voice/IVR Deployment
Netomi
CloudVoIP
Senior Technical Program Manager
Dutch Business Network
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$120,000 - CA$155,000 per year
Job Level
Senior
About the role
- Partner with engineering and product leads to scope, plan, and track deliverables with rigor and transparency.
- Manage detailed execution of epics and sprints using JIRA; maintain up-to-date and actionable boards.
- Build, maintain, and improve documentation, team workspaces, and roadmaps.
- Create and manage dashboards, timelines, and communications that allow stakeholders to make informed decisions quickly.
- Facilitate planning cycles (quarterly and sprint-based) and retrospective processes.
- Roll up your sleeves to resolve blockers, debug operational issues, and ensure delivery across functions.
- Help guide technical conversations; act as a trusted thought partner to engineering leadership.
- Drive alignment between Engineering, Product, Design, Marketing, and Operations around project scope and timelines.
- Uphold high standards of documentation and operational hygiene across all tools and teams.
- Cultivate a healthy team operating rhythm with proactive status updates, async documentation, and efficient meetings.
Requirements
- 5+ years of experience in a TPM role working closely with software engineering, product, and design teams.
- Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-paced environment.
- Deep working knowledge of agile methodologies and modern product development practices.
- Direct experience managing and facilitating projects using JIRA is preferred.
- Proven ability to dive deep into technical architecture and workflows; you’re comfortable discussing tradeoffs with engineers.
- Strong command of data analytics tools to support decision-making.
- Excellent communication skills (verbal, written, and visual) with the ability to adapt your style for executives and engineers alike.
- Strong analytical and organizational skills; you anticipate risks and proactively course-correct.
- Demonstrated ability to manage cross-functional programs across Product, Design, Marketing, Operations, and Engineering.
Benefits
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- Flexible PTO
- Mental Wellbeing Options
- Robust Holiday Schedule
- Registered Retirement Savings Plan
- Growth Opportunities!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
agile methodologiesdata analyticsproject managementtechnical architectureworkflow management
Soft skills
communicationorganizational skillsanalytical skillsproblem-solvingadaptability
