Dutch Bros Coffee

Director

• Assist the VP of Real Estate with trade area mapping and assessment, demographics research, site sourcing, assessment, negotiation, documentation, and relationship management.
• Lead and supervise a team of Real Estate Managers based remotely throughout the US.
• Negotiate LOIs, Ground Leases, and potential Purchase Agreements in collaboration with outside legal counsel to acceptable company standards.
• Conduct thorough sales projection and financial analysis for new stores and strategic dilution of existing stores.

Director of Real Estate

Engineer

• Manage the full Zendesk product lifecycle, from roadmap definition to hands-on configuration
• Collaborate with stakeholders across multiple business units to gather requirements
• Implement best practices and deliver integrations that align with operational and business objectives
• Develop and maintain the Zendesk roadmap, ensuring alignment with Technology and operational goals
• Manage configurations, workflows, triggers, automations, AI routing, and knowledge base content to maximize platform performance
• Build and maintain dashboards and reports to measure KPIs, identify trends, and support data-driven decision-making
• Design, implement, and refine automation and AI solutions to streamline ticket handling, improve self-service adoption, and reduce resolution times
• Support and enhance integrations with enterprise systems, ensuring seamless data flow and scalability for future needs

Director of Real Estate

Zendesk Engineer