Dutch Bros Coffee

Manager

• Managing and facilitating projects through the site selection process into design and supporting shop openings
• Driving markets and tracking competitors, retail activities, and growth patterns
• Fostering relationships with HQ departments, community leaders, government officials, brokers, and landlords
• Negotiating LOIs and assisting in lease negotiations with legal and franchise partners
• Completing Real Estate Committee Presentations and field reviews of site selections
• Maintaining communication with HQ departments and construction teams

Real Estate Manager

Data Engineer

• Modernizing, integrating, and optimizing Dutch Bros foundational data ecosystem.
• Building world-class data platforms that power analytics, machine learning, and AI-driven workflows.
• Designing and implementing highly scalable and resilient data infrastructure.

Lead Engineer, Data Platforms

Payroll

• Process payroll on time and accurately: Run bi-weekly payroll for Dutch Bros. LLC
• Process individualized payroll activities that include (but are not limited to): Garnishments, Payroll Draws, Direct deposits
• Administer stand employee bonuses, as dictated by Finance/Accounting Departments
• Distribute manual payroll checks
• Process manual checks, as requested by Human Resources Department
• Protect DB operations by maintaining strict confidentiality
• Track and update payroll change paperwork
• Print pay stubs upon request
• Maintain clear, open communication with HR and Finance/ Accounting Departments
• Create and maintain employee Payroll files for DB LLC
• Support employees with use of time and attendance software
• Answer inquiries regarding employment verification
• Assist employees with establishing online user access
• Document and update DB LLC payroll processes, as needed
• Respond to employee and HQ Payroll inquiries within 1 business day
• Provide payroll information to other departments, as needed, through reports, charts, graphs, or other requested presentation methods
• Respond to Verification of Employment requests and wage verifications
• Employee system troubleshooting
• Assist with employee questions regarding W2s, Direct Deposit, and pay-stubs
• Coordinate internal and external meetings, as needed, to ensure all departments, Operators, and Franchisees have the necessary information
• Other duties as assigned

Payroll Processor

Director

• Oversee the Facilities team to develop, propose, and implement strategic and tactical programs for planned and reactive maintenance services, asset replacement scheduling, and capitalized renovation projects
• Develop annual and long-term plans to support programs, prioritizing work based on asset conditions and available resources
• Adjust to changing needs to maintain shops and sites in a customer-pleasing manner and support Operations’ and company goals
• Define and own a long-term Facilities strategy aligned to company growth, market expansion, and financial objectives
• Establish a portfolio-wide asset management strategy, including lifecycle planning, capital allocation, and risk mitigation frameworks
• Partner with Development, Operations, Finance, and Real Estate to ensure Facilities is a strategic enabler of new site growth and market entry
• Lead prototype evolution strategy, balancing brand standards, cost efficiency, operational practicality, and speed to market
• Develop and implement enterprise-wide standards, policies, and governance models to ensure consistency at scale
• Oversee end-to-end performance of the national Facilities portfolio, including uptime, asset health, repair timelines, and cost efficiency
• Establish predictive and preventative maintenance strategies that reduce reactive spend and extend asset life
• Drive continuous improvement of condition assessment programs, ensuring data informs capital planning and prioritization
• Ensure all repairs, renovations, and new builds align to future-state standards, not just current needs
• Champion sustainability and energy optimization initiatives, tying efforts to measurable cost savings and ESG goals
• Own and optimize a multi-million dollar operating and capital budget, ensuring ROI-driven decision making
• Build and execute long-range capital plans, including remodels, replacements, and infrastructure investments
• Identify and deliver cost savings opportunities through vendor strategy, purchasing leverage, and operational efficiencies
• Implement financial forecasting models tied to asset lifecycle, growth projections, and inflationary pressures
• Design and lead a national vendor strategy, including sourcing, performance management, and consolidation opportunities
• Negotiate complex, enterprise-level contracts that drive cost efficiency, service quality, and scalability
• Establish vendor performance frameworks using KPIs, SLAs, and scorecards tied to business outcomes
• Build strategic partnerships that introduce innovation, technology, and best-in-class service models
• Build and lead a high-performing, scalable organization, including regional leaders and support functions
• Define organizational design and resourcing strategy aligned to rapid growth and changing market conditions
• Develop leadership bench strength through succession planning, coaching, and capability building
• Serve as the executive Facilities leader, influencing enterprise decisions across Operations, Development, Finance, and Supply Chain
• Translate operational insights into strategic recommendations that impact company performance
• Ensure Facilities is positioned as a value-driving function, not just a cost center

Senior Director of Facilities

• Managing and facilitating projects through the site selection process, into design, and supporting through shop opening
• Driving markets and tracking competitors, retail activity, and growth patterns
• Fostering relationships with HQ departments, community leaders, government officials, brokers, landlords, Build-To-Suit Developers, and vendors in a manner consistent with Dutch Bros’ values
• Negotiating LOIs and assisting in lease negotiations when needed with legal team, franchise partner, and landlord, as applicable
• Maintaining continual communication with HQ departments to keep them aware of site opportunities and assist with their development needs

Support Engineer

• Support the Field IT Operations by responding to incoming support requests
• Answer, evaluate, and prioritize incoming requests for assistance from Dutch Bros Field employees
• Provide support to all Shops as it relates to the overall Point of Sale, network, receipt printers, and other technology systems that assist the Field in serving customers
• Ensure all problem calls are resolved and closed in a timely manner, including follow-up with users to ensure issue resolution
• Proactively work to improve the overall system performance and stability
• Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue
• Be an expert in the operations of Dutch Bros shops; thoroughly understanding the overall system environment
• Manage problem escalations and work directly with other teams or vendors to solve technical issues
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and general wifi connectivity in a roaming environment.
• Utilize tools, processes, training, communication and team collaboration to ensure the Dutch Bros shops can stay focused on serving our customers: Log and track Help Desk tickets using a problem management database and maintain a history of records and related problems
• Regularly strive to equip employees, vendors, and affiliated users the perfect tools for their jobs, to include but not limited to Field employees and Franchisees
• Adapt to nontraditional shops and propose improvements to standardize shop topology
• Remotely troubleshoot and confirm network connectivity issues; could include occasional opportunities to travel onsite
• Handle tickets escalated from vendors in a timely manner. Retain ownership of own assigned tickets and update ticket logs daily as needed
• Implement temporary solutions for immediate relief, while documenting long-term resolution plans for permanency
• Continued education as required to enable subject matter expertise within assigned systems
• Develop and maintain documentation for user-facing and internal processes
• Maintain general knowledge of common information technologies, procedures, support, and point of sale: Be familiar with the following programs, processes, and terminology: Customer Service Help Desk support iPad and iOS support Cloud application support Email troubleshooting: SSO and MFA integrations End user training Receipt printer setup/installation DVR/NVR configuration and setup Small project management Tier 1 network troubleshooting for LAN/WAN Mobile device management IT compliance System monitoring Written and verbal communication Ticket management and documentation Payment and gift card processing Digital loyalty systems Kitchen display system Point of Sale Application support End-user support Technical Support

Real Estate Manager

Lead Engineer, Data Platforms

Payroll Processor

Senior Director of Facilities

Real Estate Manager

Support Analyst I – Field