National Quality Improvement Manager
Dungarvin
full-time
Posted on:
Location Type: Remote
Location: Minnesota • United States
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Salary
💰 $105,000 per year
About the role
- Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
- Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
- Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
- Translate data insights into clear, actionable recommendations for QA teams and leadership.
- Develop and maintain standardized QA documentation, toolkits, and resources to support consistent quality practices.
- Participate in quality audit activities including preparation, readiness checks, and post-audit reviews.
- Support the implementation of corrective and preventive action plans to address audit findings and quality gaps.
- Provide onboarding, training, and ongoing coaching to strengthen QA team capabilities and performance.
- Build strong partnerships with state leadership and QA teams to align quality initiatives across multiple locations.
- Identify opportunities to streamline processes, standardize best practices, and drive continuous quality improvement across programs.
Requirements
- Education: Bachelor's degree in health, human services, Quality/Performance Improvement, or related field; or equivalent experience.
- Experience: 3+ years of quality assurance/quality improvement experience in healthcare, multi-site or multi-state healthcare, human services, or Medicaid-funded settings.
- Data Reporting: Ability to interpret KPI dashboards, audit findings, and convert insights into practical actions.
- QA/QC: Working knowledge of QA document development and management as well as working knowledge of quality audit methodologies and root cause analysis.
- Technical Proficiencies: Proficiency with productivity and collaboration tools (e.g., SharePoint/Teams, CoPilot, document management systems, dashboards/BI viewers, Microsoft 365, excel).
Benefits
- Retirement Plan: 401 K plan with employer match after one year of service.
- Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
- Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave
- Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
- Employee Perks: National Brand Discounts, Employee Referral Program, and Employee Assistance Program.
- Job Mobility: Dungarvin's multi-state footprint allows internal job mobility nationwide.
- Mileage Reimbursement: Mileage reimbursement is provided for business travel, with rates determined based on the applicable geographic market.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assurancequality improvementdata analysisKPI interpretationaudit methodologiesroot cause analysisQA document developmentcontinuous improvementperformance metricscorrective action plans
Soft Skills
coachingcommunicationcollaborationleadershipproblem-solvingpartnership buildingtrainingfacilitationorganizational skillsprocess improvement