Duko® - Performance em CRM

Account Executive

Duko® - Performance em CRM

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

Cloud

About the role

  • Act as the client’s primary point of contact, understanding their needs, challenges and objectives.
  • Conduct regular meetings to align on scope, clarify requests and monitor project progress.
  • Prepare, organize and document briefings for operational and strategic requests (such as campaigns, integrations, segmentation, technical or operational adjustments).
  • Translate client needs into clear requests for internal teams (technology, media, content, data, etc.).
  • Track the progress of deliverables, ensuring alignment of expectations, deadlines and quality.
  • Participate in kick-off, handover and follow-up meetings, acting as a consistent link between client and operations.
  • Support clients in the use of Salesforce solutions by answering questions, recommending best practices and ensuring the platform is used effectively.
  • Contribute to project evolution by identifying opportunities to improve processes, deliverables and communication.

Requirements

  • Previous experience in Customer Success, Client Services, Project Management or Consulting, especially in technology, SaaS or digital services environments.
  • Ability to understand business needs, map requirements and translate them into clear, concise briefings.
  • Strong interpersonal communication, active listening and empathy to build trusted relationships with clients.
  • Organized, with a sense of priorities and strong attention to detail to manage multiple projects and clients simultaneously.
  • Basic functional knowledge of Salesforce platforms (Marketing Cloud, Sales Cloud or Service Cloud) is a plus.
  • Familiarity with customer service processes, briefing, demand management and project tracking.
Benefits
  • Birthday day off + R$50 voucher
  • Career plan + personalized development track
  • Alura learning platform
  • AI resources
  • Voucher for Salesforce certifications
  • Paid time off
  • Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbriefingdemand managementproject trackingSalesforceSalesforce Marketing CloudSalesforce Sales CloudSalesforce Service Cloud
Soft Skills
interpersonal communicationactive listeningempathyorganizational skillsattention to detail