Duko® - Performance em CRM

Account Executive

• Act as the client’s primary point of contact, understanding their needs, challenges and objectives.
• Conduct regular meetings to align on scope, clarify requests and monitor project progress.
• Prepare, organize and document briefings for operational and strategic requests (such as campaigns, integrations, segmentation, technical or operational adjustments).
• Translate client needs into clear requests for internal teams (technology, media, content, data, etc.).
• Track the progress of deliverables, ensuring alignment of expectations, deadlines and quality.
• Participate in kick-off, handover and follow-up meetings, acting as a consistent link between client and operations.
• Support clients in the use of Salesforce solutions by answering questions, recommending best practices and ensuring the platform is used effectively.
• Contribute to project evolution by identifying opportunities to improve processes, deliverables and communication.