Duke Energy Corporation

Full-Time Associate Call Center Representative

Duke Energy Corporation

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, North Carolina

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Salary

💰 $20 per hour

Job Level

JuniorMid-Level

About the role

  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Participate in on-call rotation.
  • Promote sales of available products and services, as appropriate.
  • Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
  • Perform other duties as assigned, including work on special projects.
  • Consult with customers on billing inquiries, service orders, trouble calls and various other needs.

Requirements

  • High school diploma or GED completed at time of application submission
  • One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications