Call Center Representative
Gainwell Technologies
Reimbursement Specialist – Incoming Call Center, My Chart
Duke Careers
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Compile, analyze and report on the performance of departmental operating units, noting trends and making recommendations or conclusions regarding progress.
- Analyze and provide feedback for departmental specific reports.
- Utilizes clinical and coding knowledge to ensure accurate and compliant charge items and to recognize and resolve billing inconsistencies.
- Coordinates projects and audits to improve processes related to revenue cycle, efficiency of charging and billing, and collection efforts.
- Assist management in forecasting by providing historical information.
- Work with departmental directors, managers and appropriate personnel to ensure budgetary compliance.
- Manage appropriate systems for accounts receivable and/or financial reporting and prepare written reports and analyses for PRMO, DUHS and PDC leadership documenting trends and appropriate recommendations/conclusions.
- Coordinate communication between insurance companies, governmental agencies, providers and support staff.
- Trend and report on departmental performance indicators and goals.
- Ensure departmental goals are satisfied.
- Make recommendations to improve financial systems; perform in house audits of operating units; analyze deficiencies and report to manager/director.
- Assist in developing and defining short and long term departmental specific goals and objectives.
- May be responsible for managing and delegating database inquiries.
- Creation and development of work assignments including training of employees.
- Maintain professional relationship with internal and external agencies and professional organizations concerning operations.
- May serve as liaison between the physicians and the PRMO.
- May conduct employee quality reviews in support of OER (Overall Effectiveness Rating) performance evaluations, and provide feedback to management and relevant employees.
- Develop and provide job-specific training to new and existing employees within department.
- Perform other related duties incidental to the work described herein.
Requirements
- High school diploma or equivalent is required, preferably supplemented by post-secondary courses in Accounting, Finance, Economics, Business Administration or a related field.
- Four years of related experience in healthcare is required.
- A Bachelor's degree in a related field can substitute for the experience requirement.
Benefits
- None specified 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisfinancial reportingbilling compliancerevenue cycle managementauditingforecastingdatabase managementtrend analysischarge codingperformance reporting
Soft skills
communicationproject coordinationrecommendation developmentrelationship managementtrainingteam collaborationproblem-solvingorganizational skillsleadershipfeedback provision
