Reimbursement Specialist – Incoming Call Center, My Chart
Duke Careers
Call Center Representative
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Nevada • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicehelp desk softwareMicrosoft Office
Soft skills
problem-solvingwritten communicationoral communicationcollaborationteamwork
