Benefits Specialist
Duke Careers
full-time
Posted on:
Location Type: Hybrid
Location: Durham • North Carolina • United States
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Salary
💰 $26,640 - $42,660 per year
About the role
- Perform a variety of administrative and clerical duties involved in the delivery of employee benefits to University and Health System personnel.
- Act as a customer service consultant handling more complex issues requiring specialized benefits knowledge, escalating cases to a Benefits Analyst when appropriate.
- Assist employees in the completion of all necessary forms to enroll in or make changes to Duke benefit programs.
- Perform benefits administration activities to support 'core' transaction processing including, but not limited to health and welfare benefits enrollment, retirement, and educational benefits.
- Identify communication and operational issues arising during day to day administration activities / contact with customers and propose solutions to the Human Resource Information Center (HRIC) Manager and the Benefits Administration and Communications Manager as appropriate.
- Assist with group presentations explaining details of specified benefit programs for new hire orientation along with other educational initiatives.
- Provide technical support and guidance to HRIC staff, sharing technical and legislative knowledge to ensure staff are up to date.
- Seek to continuously develop and improve levels of knowledge and expertise, coordinating with the Benefits Administration & Communication Manager for training as required.
- Make recommendations for process improvements to continuously improve efficiency and customer service.
- Provide support to Benefits Manager and Plan Managers for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed.
- Primarily supports voluntary benefits such as life and disability insurance and Kiel program.
Requirements
- B.A. from an accredited institution preferably in Human Resource Management or a related field
- 1-2 years experience in employee benefits / HR
- Proficient in computer software and latest electronic office technology
- OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationemployee benefitscore transaction processinghealth and welfare benefits enrollmentretirement benefitseducational benefitsprocess improvementstechnical supportlegislative knowledge
Soft Skills
customer serviceproblem-solvingcommunicationpresentation skillstraining coordinationteam collaborationanalytical thinking