Clinic Manager
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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About the role
- Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
- Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
- Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
- Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
- Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
- Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
- Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
- Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
- Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.
Requirements
- Bachelor’s degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
- Minimum of three years of related administrative or clinic management experience required.
- Experience in ambulatory or outpatient clinic operations preferred.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
clinic operations managementappointment schedulingperformance evaluationbudget developmentquality improvement initiativesoperational metrics monitoringcost-containment strategiestraining and onboardingresource managementpatient flow management
Soft Skills
leadershipcommunicationteam coordinationproblem-solvingorganizational skillsinterpersonal skillsservice excellence focustraining and developmentstaff supervisionpatient-centered approach