Program Manager – Patient Experience and Interpreter Services
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Raleigh • North Carolina • United States
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About the role
- Provide direction and contribute to the achievement of Duke Raleigh’s mission through the development and leadership of the Patient Experience and Interpreting Services departments.
- Support patient experience efforts by tracking monthly scores, providing monthly patient satisfaction reports to appropriate leaders, and identifying trends.
- Support patient experience efforts by creating strategies for quality improvement and assisting in various patient experience based educational opportunities.
- Design and implement strategies to improve the experience of all guests, including visitors.
- Support interpreting services by planning, organizing, coordinating and reviewing operations within the department.
- Support interpreting services by being the immediate supervisor for medical interpreters.
Requirements
- Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
- Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
- Any other equivalent combination of relevant education and/or experience.
Benefits
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Applicant Tracking System Keywords
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Soft Skills
communication skillsanalytical skillsorganizational skillsleadershipplanningprogram administrationquality improvement strategies
Certifications
bachelor's degree