Nurse Program Manager – Quality & Safety, Emergency Department
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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About the role
- Collaborates with Nurse Manager of Operations to plan, develop, and facilitate all quality management and performance improvement activities including regulatory compliance, safety initiatives, and risk management processes.
- Collaborates with the leadership within emergency services on all quality and safety initiatives in the Emergency Department.
- Includes DUH priority areas and deployment of standard work.
- Development of annual work plan related to quality and safety
- Compile and maintain records, reports and documentation of program, activities, to be used for program evaluation.
- Identifying, planning, development and implementation of goals and objectives of the program with appropriate division director and/or department head; evaluate program objectives on a continual basis; recommend changes to existing policies and procedures as appropriate.
- Participating in establishing and maintaining communication between ancillary departments and physicians, nursing personnel and other health care professionals regarding program and/or unit policies and procedures.
- Collaborate with Emergency Department leadership and Hospital/Health System leadership in identifying, planning, development, and implementation of goals and objectives to ensure highest levels of quality and safety
- Assists in developing data collection tools and Is responsible to assist in analyzing, and trending data around regulatory and compliance measures including but not limited to EMTALA, Pain, Procedural Sedation, Trauma, Stroke, MI, Sepsis and other
- Collaborate with Emergency Department and hospital leadership on short term projects to improve or enhance Balance Score Card metrics as necessary
- Identify areas of opportunity and develop processes, initiatives and action plans to address performance and compliance issues.
- Complete all SSE / RCA investigations and action plans – to include development of countermeasures, implementation and audits
- Collaborate with nursing leadership to engage in activities to ensure compliance with established practices; work with nursing leadership to keep employees abreast of current standards; develop, in conjunction with others, appropriate training.
- Perform other related duties incidental to the work described herein.
Requirements
- BSN required
- Current or compact RN licensure in the state of North Carolina required.
- BLS required
- 3 years of nursing experience required
- MS Word
- Excel
- Powerpoint
- MS Access
- Data Collection, Analysis and Interpretation
Benefits
- Relocation Assistance (based on eligibility)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data collectiondata analysisdata interpretationregulatory complianceperformance improvementquality managementrisk managementprogram evaluationgoal developmentpolicy development
Soft Skills
collaborationcommunicationleadershiporganizational skillsproblem-solvingcritical thinkinginitiativeadaptabilityteamworktraining development
Certifications
BSNRN licensureBLS