Assistant Manager
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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Salary
💰 $44,766 - $71,706 per year
About the role
- Coordinate, plan, directly supervise, and assist in the management of processes of the front of the house operations
- Monitor activity to ensure maintenance of high-quality food and service
- Work closely with the culinary team for menu adjustments and maintenance of CBord reports
- Coordinate the scheduling of all assigned personnel to ensure proper distribution of assignments and adequate staffing
- Maintain standards for front of the house food production, housekeeping, sanitation, safety, security, cash control, PCI compliance, employee hygiene and uniforms
- Regularly manage activities of assigned personnel, including daily break schedules; measure and evaluate productivity
- Perform and recommend various personnel actions including hiring, disciplinary actions, promotions, transfers, vacation schedules and termination
- Serve as a contact with customers to achieve satisfaction and proper resolution of questions, complaints and problems
- Plan and conduct meetings and training sessions with subordinates and new permanent and student employees
- Participate in various budgetary functions to include maintenance of records and preparation of operational trend analysis
- Monitor expenses and revenue against budgets to ensure there is no unfavorable variance
- Assist in promotions and planning of special events
- Review requisitions from lower-level staff and order food and supplies as needed; monitor inventory control
Requirements
- Minimum Education Work requires communication, analytical and organizational skills generally acquired through completion of an Associate's degree in hospitality management, food service management, or a related culinary degree.
- Maintain ServSafe AND FareCheck or Aller-Train Certification (only one required)
- Minimum Experience Work requires a minimum of 3 years of progressive Dining management experience.
- Must have a valid North Carolina Driver’s License.
- Strongly Preferred Experiences: Prior experience working in a bargaining unit setting
- Previous experience in supervising and managing staff at varying levels, including scheduling conflict management and resolution, staff development.
- Experience working in a multi-faceted organization and managing multiple priorities simultaneously.
- Budget management, Pricing, and Forecasting for dining service, or related, operations.
- Preferred Skills and Competencies: Demonstrated ability perform job responsibilities and problem solve independently with minimal oversight.
- Effective written and verbal communication skills
- Proficiency with technology and office software (word processing, email, excel, etc.) and ability to adapt to/learn new technology and software.
- Advanced knowledge and understanding of Federal and State laws and regulations regarding food safety, sanitation, workplace safety, and employee hygiene (e.g., OSHA).
Benefits
- Duke provides comprehensive and competitive medical and dental care programs
- Generous retirement benefits
- Wide array of family-friendly and cultural programs to eligible team members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget managementfood service managementstaff developmentinventory controlmenu adjustmentsoperational trend analysisscheduling conflict managementpricingforecasting
Soft skills
communication skillsanalytical skillsorganizational skillsproblem solvingstaff managementcustomer satisfactiontraining and developmentsupervisory skillstime management
Certifications
ServSafe CertificationFareCheck CertificationAller-Train Certification