Duelbits

Junior VIP Account Manager

Duelbits

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.
  • Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager.
  • Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines.
  • Maintain accurate records of player interactions, offers, and portfolio actions.
  • Deliver proactive, timely communication with VIP players to support engagement and retention.
  • Assist with onboarding new VIP players and ensuring a smooth early-stage experience.
  • Support reactivation and retention initiatives designed by senior VIP leadership.
  • Contribute observations on player preferences, behaviour, and feedback.
  • Support VIP-related marketing initiatives in collaboration with CRM, social, and partnerships teams.
  • Assist with visibility and execution of VIP benefits, experiences, and promotions.

Requirements

  • 1-3 years’ experience in VIP support, account management, CRM, customer success, or related roles, ideally within iGaming or a digital-first environment.
  • Strong interest in VIP portfolio management, player engagement, and retention strategies.
  • Good analytical awareness with comfort reviewing player activity and basic performance data.
  • Clear written and verbal communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to operate in a fast-paced, always-on environment.
  • Interest in crypto, gaming, sports, or digital entertainment is a strong plus.
Benefits
  • Competitive service fees with performance-linked upside
  • Remote-first, international collaboration model
  • Hands-on exposure to high-value portfolio management
  • Ongoing guidance and development under senior VIP leadership
  • Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VIP supportaccount managementCRMcustomer successplayer engagementretention strategiesanalytical skillsperformance data analysisonboardingmarketing initiatives
Soft Skills
communication skillsorganisational skillsattention to detailproactive communicationobservational skillscollaborationadaptabilitycustomer serviceproblem-solvingtime management