Duelbits

Community Manager

• Own the day-to-day management of Duelbits’ Discord server as the primary community hub.
• Manage server structure, onboarding flows, moderation systems, bots, roles, and engagement frameworks.
• Keep the community active through events, giveaways, prediction contests, sports moments, and product activations.
• Lead and coordinate moderators and community executives across time zones.
• Support Telegram and on-site community features alongside Discord.
• Amplify social and marketing content across community channels to drive engagement and conversation.
• Maintain an active presence across Reddit, Bitcointalk, Telegram groups, forums, and external Discord communities.
• Monitor conversations, respond to questions, and engage authentically within crypto and gaming communities.
• Track brand mentions, player sentiment, and competitor community activity.
• Escalate complaints, reputation concerns, or recurring issues internally where required.
• Build relationships with community members, moderators, creators, and influential voices within the space.
• Plan and execute community activations including contests, AMAs, watch parties, giveaways, and prediction events.
• Support launches, partnerships, ambassador moments, and promotional campaigns through community channels.
• Develop initiatives that strengthen engagement, participation, and long-term community activity.
• Support ambassador and loyalty-style initiatives for highly engaged community members.

Risk

• Monitor, review, and validate crypto transactions across multiple blockchain networks (BTC, ERC-20, BNB, SOL, XRP, etc.).
• Monitor and approve fiat and crypto withdrawal activity while identifying transactional irregularities and technical discrepancies.
• Investigate suspicious activity linked to transactional behaviour, wallet activity, or payment flows.
• Escalate and report abnormal trends, vulnerabilities, or suspicious patterns without delay.
• Analyse casino performance and player activity daily to identify anomalies, abuse patterns, or exploitation attempts.
• Monitor wagering behaviour for bonus abuse, collusion, multi-accounting, or irregular gameplay activity.
• Assess high-risk and high-value player profiles, proposing mitigation or escalation actions where required.
• Conduct cross-checking investigations between accounts, wallets, devices, or behavioural patterns.
• Manage fraud alerts and flags through timely review, evaluation, escalation, and resolution.
• Conduct investigations into internally escalated concerns, transactional anomalies, or suspicious wagering activity.
• Analyse large datasets and SQL-driven reports to identify patterns, anomalies, or operational risks.
• Prepare structured summaries and recommendations based on investigative findings.
• Work closely with Compliance, Customer Support, Product, Payments, and Management teams on fraud and operational risk matters.
• Coordinate with external providers and verification partners where required.
• Contribute to continuous improvement of fraud detection frameworks, workflows, and monitoring processes.

Senior Fraud Risk Analyst

Customer Support

• Own the end-to-end customer support function across all channels and products
• Lead and develop a global team (Team Leads, Shift Managers, agents, QA)
• Define performance standards across speed, quality, and consistency
• Build a high-performance culture balancing efficiency, accuracy, and player experience
• Own hiring, onboarding, and development pathways across the support function
• Define and implement support policies, SOPs, and service-level standards
• Own the knowledge base (internal and external) and ensure consistency of communication
• Establish clear escalation frameworks and decision-making structures
• Define handling of key scenarios: payments, KYC, complaints, fraud, and crypto-specific issues
• Ensure operational readiness across product launches, promotions, and major events
• Own 24/7 global coverage across channels and languages
• Forecast contact volumes based on events, promotions, and product activity
• Manage outsourced partners where applicable, ensuring alignment and quality
• Drive productivity metrics (utilisation, response time, resolution efficiency)
• Define and run a structured QA framework across all support interactions
• Own the support tech stack and vendor relationships
• Lead implementation and optimisation of AI-driven tooling (chatbots, automation, agent assist)
• Ensure seamless alignment between Customer Support and VIP functions
• Track core metrics: CSAT, response time, resolution time, cost-per-contact, productivity
• Benchmark performance against leading iGaming and crypto operators

Head of Customer Support

• Own and grow Duelbits’ Discord server as the central community hub
• Engage across external platforms (Reddit, Bitcointalk, Telegram, X Spaces, forums) to expand reach and bring users into the ecosystem
• Support onboarding journeys from social channels into active community participation
• Identify and amplify user-generated content and community moments
• Plan and execute community activations: tournaments, prediction challenges, AMAs, Q&As, giveaways, and live events
• Develop creative, culturally relevant community initiatives that drive participation
• Collaborate with creators, streamers, and partners to deliver co-branded community moments
• Moderate discussions across platforms, maintaining a safe, engaging, and on-brand environment
• Build and manage a network of moderators, ensuring consistency and quality
• Surface community feedback, sentiment, and product insights to internal teams
• Track community performance metrics: engagement, growth, participation, and sentiment
• Provide regular insights on community behaviour and engagement trends
• Use data and feedback to refine activations, content, and engagement strategies

Senior Community Executive

Chief Marketing Officer

• Own day-to-day content creation and publishing across X, Instagram, and TikTok
• Create reactive content in real time, memes, sports moments, crypto news, and internet trends
• Develop platform-native short-form video content (Reels, TikToks, clips)
• Use AI tools to accelerate content production and increase output at speed
• Maintain a rolling content calendar while capitalising on real-time opportunities
• Stay embedded in crypto, sports, and internet culture; identifying what’s relevant and translating it into content
• Adapt tone of voice across platforms; ensuring content feels native, not replicated
• Act as an internal signal for trends, content direction, and cultural relevance
• Create timely, relevant content around key sports events (football, UFC, NBA, F1, etc.)
• Connect sports moments with betting culture in a way that drives engagement and shareability
• Identify and engage creators, KOLs, and culturally relevant voices
• Track impact of creator activity across reach, engagement, and growth
• Work with designers and editors to deliver creative assets at speed
• Track performance across engagement, reach, growth, and content effectiveness

Senior Social Marketing Executive

• Own day-to-day performance of the streamer and creator portfolio across all verticals.
• Source, evaluate, and onboard streamers, creators, influencers, and ambassadors across Twitch, YouTube, Kick, TikTok, X, and emerging platforms.
• Structure and negotiate commercial agreements (flat fees, CPA, rev share, hybrid) aligned with acquisition targets.
• Test new creator profiles, platforms, content formats, and geographies to scale acquisition.
• Monitor competitor activity and identify emerging talent across crypto, gaming, esports, and sports.
• Own reporting and performance tracking for the creator channel.
• Analyse partner-level metrics: FTDs, CPA, LTV, ROAS, and player quality.
• Identify underperforming partnerships and implement optimisation or renegotiation strategies.
• Run cohort analysis to evaluate long-term value across creator segments and deal structures.
• Deliver insights and recommendations to the Head of Acquisition and CMO.
• Build and manage long-term relationships with creators, streamers, agencies, and talent managers.
• Act as the primary point of contact across all live partnerships.
• Manage deliverables, content output, and campaign execution.
• Provide partners with creatives, tracking links, offers, and brand direction.
• Oversee payments, incentives, and performance alignment across the portfolio.
• Lead structured testing across creator strategies: talent, content formats, platforms, geos, and offers.
• Work with BI to validate experiments and optimise performance.
• Identify trends across Web3, streaming, short-form content, and Gen-Z ecosystems.
• Explore opportunities to leverage creator IP within paid media and broader campaigns.
• Work with BI on attribution, measurement, and channel economics.
• Align with CRM to optimise onboarding and conversion from creator traffic.
• Collaborate with creative teams on co-branded content and campaign assets.
• Share insights on audience behaviour and creator-driven traffic with acquisition and product teams.

Senior Acquisition Marketing Executive – Streamers & Creators

• Own day-to-day performance of the affiliate portfolio across all verticals.
• Source, negotiate, and onboard new affiliate partners (networks, publishers, media buyers, comparison sites).
• Optimise commission structures (CPA, rev share, hybrid) to maximise ROI and player quality.
• Test new affiliate types, geographies, and traffic sources to diversify acquisition.
• Monitor competitor activity and emerging opportunities across crypto, iGaming, and esports.
• Own reporting and performance tracking for the affiliate channel.
• Analyse partner-level metrics: FTDs, CPA, LTV, ROAS, and player quality.
• Identify underperformance and implement corrective actions.
• Run cohort analyses to evaluate long-term value by partner and deal structure.
• Deliver structured insights and recommendations to the Head of Acquisition and CMO.
• Build and maintain relationships with affiliate partners, networks, and agencies.
• Manage negotiations, rate cards, and performance-based agreements.
• Provide partners with creatives, tracking links, and updated offers.
• Ensure accurate tracking, attribution, and compliance across all partnerships.
• Lead testing across affiliate strategies: offers, creatives, geos, and partner types.
• Work with BI to validate hypotheses and optimise performance.
• Identify new growth opportunities across crypto, Web3, and emerging channels.
• Work with BI on attribution, tracking, and fraud detection.
• Align with CRM to optimise onboarding and early-stage conversion.
• Collaborate with creative teams to develop high-performing assets.
• Share insights with acquisition and product marketing teams to inform strategy.