Duelbits

Account Manager

• Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.
• Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager.
• Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines.
• Maintain accurate records of player interactions, offers, and portfolio actions.
• Deliver proactive, timely communication with VIP players to support engagement and retention.
• Assist with onboarding new VIP players and ensuring a smooth early-stage experience.
• Support reactivation and retention initiatives designed by senior VIP leadership.
• Contribute observations on player preferences, behaviour, and feedback.
• Support VIP-related marketing initiatives in collaboration with CRM, social, and partnerships teams.
• Assist with visibility and execution of VIP benefits, experiences, and promotions.

Junior VIP Account Manager