Junior VIP Manager

Duelbits

Junior VIP Account Manager supporting player engagement and retention initiatives on a crypto-native entertainment platform. Collaborating with teams to drive VIP portfolio activity and manage player relationships.

Posted 7/5/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VIP management, player engagement, and retention strategies, with a strong ability to interpret player behavior and identify engagement opportunities. Proficient in maintaining accurate records and delivering proactive communication to enhance player experiences.

Highest-signal resume keywords

VIP ManagementPlayer EngagementCustomer SupportCRM ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing RolesPlayer Lifecycle ManagementEngagement AnalysisIncentive ExecutionRecord Maintenance

Soft Skills

Clear CommunicationAttention to DetailAdaptability

Tools & Technologies

CRM SystemsDigital Entertainment Platforms

Industry Keywords

IGamingGamingVIP PlayersPlayer RetentionCommunity Engagement

About the role

Key responsibilities & impact

Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks
Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager
Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines
Maintain accurate records of player interactions, offers, and portfolio actions
Deliver proactive, timely communication with VIP players to support engagement and retention
Assist with onboarding new VIP players and ensuring a smooth early-stage experience
Support reactivation and retention initiatives designed by senior VIP leadership
Contribute observations on player preferences, behaviour, and feedback
Surface insights on player behaviour, preferences, and engagement patterns
Build understanding of player value, incentives, and lifecycle dynamics
Contribute to discussions around player treatment and optimisation
Support VIP-related initiatives across CRM, social, and partnerships
Assist in executing VIP benefits, promotions, and experiences
Engage with community touchpoints where relevant

Requirements

What you’ll need

1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar)
Experience in customer support within gaming or iGaming
Strong interest in VIP management, player engagement, and retention
Ability to interpret player behaviour and identify engagement opportunities
Clear communication skills and strong attention to detail
Ability to operate in a fast-paced, always-on environment
Advantageous Experience Exposure to VIP, CRM, or player lifecycle management
Familiarity with crypto, gaming, sports, or digital entertainment environments

Benefits

Comp & perks

Competitive service fees with performance-linked upside
Remote-first, international collaboration model
Hands-on exposure to high-value portfolio management
Ongoing guidance and development under senior VIP leadership
Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow