Academic Success Manager
RELX
Senior Customer Success Manager
Duck Creek Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,700 - $146,400 per year
Job Level
Senior
Tech Stack
AzureSQL
About the role
- The Senior Customer Success Manager is the CEO of your book of business.
- A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
- Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
- Manage and develops the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts.
- Develop and foster a trusted relationship with the Customer and SI partners.
- Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal.
- Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR.
- Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
Requirements
- Bachelor’s degree, and/or higher level, or foreign equivalent, in Computer Science, Computer Information Sciences or related degree;
- Minimum 6+ years functional and technical knowledge of SaaS platforms.
- Proven ability to maintain and foster strong relationship with customers
- Proven experience driving new and expansion sales, driving software adoption, and leveraging customer success best practices
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation, and planning
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Able to collaborate across the organization and with external stakeholders
- Duck Creek Suite and Platform knowledge and experience (preferred).
- P&C Insurance knowledge and experience (preferred)
- ChurnZero knowledge and experience (preferred).
- Knowledge of Microsoft Azure, SQL Server preferred.
- Minimum 1 year Leadership Experience (preferred).
Benefits
- Flexible work environment
- Medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- Paid holidays, vacation, and volunteer time
- Employee assistance program and other benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS platformsDuck Creek SuiteDuck Creek PlatformChurnZeroMicrosoft AzureSQL Serveranalytical thinkingprocess developmentproblem solvingsoftware adoption
Soft skills
relationship managementcommunicationdelegationplanningflexibilityagilitycollaborationoperational excellencestrategic thinkingcustomer success best practices
Certifications
Bachelor’s degreeComputer Science degreeComputer Information Sciences degree
