Academic Success Manager
RELX
Senior Manager, Customer Success Management
Duck Creek Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AzureSQL
About the role
- The Senior Customer Success Manager is the CEO of your book of business.
- Responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
- Act as the primary contact and trusted advisor for your customers.
- Provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
- Manage and develops the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts.
- Meet with Customer leadership teams to understand their business goals and strategic priorities.
- Stay up to date with the latest features and updates of Duck Creek’s suite of products and services.
- Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
- Facilitate weekly, monthly, and quarterly customer governance meetings.
Requirements
- Bachelor's degree, and/or higher level, or foreign equivalent, in Computer Science, Computer Information Sciences or related degree; related work experience can be substituted for educational requirement.
- Minimum 6+ years functional and technical knowledge of SaaS platforms.
- Duck Creek Suite and Platform knowledge and experience (preferred).
- Experience in a customer-facing, service-oriented role.
- ChurnZero knowledge and experience (preferred).
- Knowledge of Microsoft Azure, SQL Server preferred.
Benefits
- Flexible-First employer
- Choice to work from an office, from home, or on a hybrid schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS platformsDuck Creek SuiteDuck Creek PlatformSQL ServerChurnZero
Soft skills
customer managementstrategic planningcommunicationadvisory skillsrelationship management
Certifications
Bachelor's degreeComputer ScienceComputer Information Sciences
