Business Analyst
Tarantula Global
Senior Business Analyst, Application Support
Duck Creek Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
ITSMJavaServiceNowSQL
About the role
- Provide expert-level support for Duck Creek applications, including Duck Creek Policy, Billing, and Claims systems, ensuring timely resolution of technical issues and minimizing disruption to our clients' operations.
- End to end ownership of client reported issues to resolution.
- Collaborate with cross-functional teams to understand client requirements and configure Duck Creek applications to align with their business processes and objectives.
- Monitor the performance of Duck Creek applications, proactively identifying areas for improvement and implementing enhancements to optimize system functionality and user experience.
- Develop and maintain comprehensive documentation, including configuration guides, troubleshooting procedures, and best practices, to support efficient application support processes.
- Coordinate with Duck Creek product teams and external vendors to escalate and resolve complex technical issues, leveraging your expertise to drive timely and effective resolutions.
- Participate in the testing and deployment of Duck Creek updates, patches, and new releases, ensuring seamless integration and minimal disruption to client operations.
- Provide training and mentorship to junior support analysts, sharing your knowledge and expertise to build a high-performing support team.
- Stay abreast of industry trends and emerging technologies in insurance and software development, incorporating innovative solutions to enhance Duck Creek application support services.
- Foster strong relationships with clients, serving as a trusted advisor and ensuring their satisfaction with Duck Creek applications and support services.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience.
- 3+ years of experience in application support or a related role, with a demonstrated track record of success in troubleshooting and resolving technical issues.
- Strong troubleshooting experience and proficiency in SQL, XML, Java, .Net, C#
- Experience with ITIL framework or other best practices for IT service management.
- Familiarity with CRM systems, case management tools, and other support-related software. ServiceNow, Salesforce, or Jira Service Desk
Benefits
- Flexible-First employer
- Empower employees with the choice to work from an office, from home, or on a hybrid schedule
- Training and mentorship to junior support analysts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLXMLJava.NetC#troubleshootingapplication supportconfigurationdocumentationtesting
Soft skills
collaborationmentorshipclient relationship managementproblem-solvingcommunicationorganizational skillsproactive identificationtrainingleadershiptrustworthiness
