Tier 2 Technical Support Specialist
DTiQ
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide direct technical support to customers via phone, email, and ticketing systems
- Troubleshoot and resolve complex hardware, software, and network issues
- Install and configure DTiQ systems remotely
- Escalate issues when necessary and collaborate with internal teams to ensure resolution
- Maintain ticket queue performance and meet SLA and productivity targets
- Document issues and solutions clearly and accurately
- Schedule as needed
Requirements
- Strong English communication skills (spoken and written)
- Solid understanding of computer hardware and networking fundamentals
- Knowledge of Windows operating systems
- Experience in technical support or help desk environments
- Strong troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Fluent in Spanish (preferred)
- CompTIA or other technical certifications (preferred)
- IT degree (completed or in progress) (preferred)
- Experience in surveillance, POS systems, or loss prevention technologies (preferred)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware supportsoftware supportnetwork supportWindows operating systemsDTiQ systems installationticketing systemsSLA managementdocumentation
Soft Skills
communication skillsproblem-solvingindependent workteam collaborationtime management
Certifications
CompTIAtechnical certificationsIT degree