DTiQ

Support Engineer

• Provide direct technical support to customers via phone, email, and ticketing systems
• Troubleshoot and resolve complex hardware, software, and network issues
• Install and configure DTiQ systems remotely
• Escalate issues when necessary and collaborate with internal teams to ensure resolution
• Maintain ticket queue performance and meet SLA and productivity targets
• Document issues and solutions clearly and accurately
• Schedule as needed

Tier 2 Technical Support Specialist