Tier 2 Technical Support Specialist

DTiQ

Tier 2 Technical Support Specialist providing advanced technical support to customers at DTiQ. Troubleshooting and resolving complex hardware, software, and network issues in a fast-paced environment.

Posted 7/27/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide direct technical support to customers via phone, email, and ticketing systems
Troubleshoot and resolve complex hardware, software, and network issues
Install and configure DTiQ systems remotely
Escalate issues when necessary and collaborate with internal teams to ensure resolution
Maintain ticket queue performance and meet SLA and productivity targets
Document issues and solutions clearly and accurately

Requirements

What you’ll need

Strong English communication skills (spoken and written)
Solid understanding of computer hardware and networking fundamentals
Knowledge of Windows operating systems
Experience in technical support or help desk environments
Strong troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Fluent in Spanish (preferred)
CompTIA or other technical certifications (preferred)
IT degree (completed or in progress) (preferred)
Experience in surveillance, POS systems, or loss prevention technologies (preferred)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DTiQ Website LinkedIn All Job Openings 501 - 1000 employees Founded 1998 ☁️ SaaS 🤝 B2B 💰 $145M Debt Financing - DTiQ on 2024-10 SaaS
B2B DTiQ is a company whose publicly available website markup (the provided mega-menu CSS) includes navigation items such as “How we help”, “Industries”, “Products”, “Resource Center”, and “About us”. The supplied information is limited to frontend CSS for a mega menu and does not include product, funding, or company detail. The site structure suggests DTiQ operates a product-oriented website aimed at organizations (product and industry pages and resource center), which is commonly associated with B2B and SaaS/enterprise software providers; this is an inference based on the site structure rather than explicit facts in the provided text. Tier 2 Technical Support Specialist 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide direct technical support to customers via phone, email, and ticketing systems
Troubleshoot and resolve complex hardware, software, and network issues
Install and configure DTiQ systems remotely
Escalate issues when necessary and collaborate with internal teams to ensure resolution
Maintain ticket queue performance and meet SLA and productivity targets
Document issues and solutions clearly and accurately 🎯 Requirements
Strong English communication skills (spoken and written)
Solid understanding of computer hardware and networking fundamentals
Knowledge of Windows operating systems
Experience in technical support or help desk environments
Strong troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Fluent in Spanish (preferred)
CompTIA or other technical certifications (preferred)
IT degree (completed or in progress) (preferred)
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