DSV - Global Transport and Logistics

Supervisor

• Supervises production associates who are performing tasks related to loading and unloading freight.
• Accounting for materials utilizing multiple systems and overseeing the assembly and installation of server racks and their components.
• Oversees, organizes, and coordinates cycle counts, inventory replenishments and material returns.
• Ensures adequate safety measures are followed to protect personnel and property.
• Advises subordinates with questions or problems in any aspect of work activities.

• Responsible for the day-to-day activities of the customer service department
• Train CSRs in daily operations for the customer service group
• Develop and maintain positive customer relationships
• Ensure accurate data capture and system entry
• Utilize data and problem-solving skills to resolve internal and vendor issues
• Look for customer process improvement opportunities
• Support teams located at customer sites

Supervisor, CSR

• The Quality and Training Supervisor is a visible leadership and development role.
• Responsible for supporting the quality programs in the warehouse.
• Coordination and delivery of training courses that are required by DSV and the client.
• Report to the site Manager.
• Support local continuous improvement activities, document controls, and ISO activities.
• Ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Quality Supervisor

• Supervise labor management and planning of inbound/outbound activities
• Conduct staff meetings and ensure continuous improvement
• Train new staff and assess progress
• Manage operations to meet productivity and service goals
• Provide input on cost-saving measures and efficiency improvements

Customer Support

• Prepare, distribute, and reprint labels
• Utilize Y/WMS system for yard coordination
• Complete computer data entry for shipments
• Maintain clean and orderly work area
• Track and document all labels

Customer Service Administrator

Operator

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders.
• Maintain a good working relationship with customers.

Warehouse Operator, Clerk

• Responsible for leading the warehouse department in all operational disciplines
• Ensure operational excellence, high productivity, and customer satisfaction
• Coordinate warehouse activities and facility maintenance under the direction of the Warehouse Manager
• Train warehouse personnel to ensure a well-coordinated shipping and receiving plan
• Maintain warehouse equipment and manage safety programs

Clerk

• Work with team members to maintain a clean, organized, and efficient warehouse environment
• Assist in prepping parts for receipt and picking parts to fulfill orders
• Conduct inventory cycle counts to ensure accuracy and completeness of inventory records
• Manage the dock area efficiently as a Dock Hand, coordinating the flow of good and ensuring timely loading and unloading of shipments
• Adhere to safety protocols and procedures to ensure a safe working environment for oneself and others
• Verify part numbers and quantities of incoming inventory by comparing them with the information provided on packing slips or other documentation
• Conduct visual inspections of parts to identify any signs of damage, defects, or discrepancies, segregate damaged items according to company guidelines
• Safely handle and pack parts using appropriate materials and techniques to prevent damage during storage and transportation

Warehouse Clerk – 1st Shift

• Ensure accurate receipt, inspection, handling, and documentation of inventory
• Verify part numbers and quantities against documentation
• Conduct visual inspections and segregate damaged items
• Maintain a clean and organized warehouse environment

Warehouse Clerk, 2nd Shift

Supply Chain

• Manage and wave plan all orders entering the SDC process.
• Ensure a properly loaded consignee key is established for delivery addresses.
• Process orders accurately and timely in the Warehouse Management System (WMS).
• Maintain the highest integrity when processing orders in the WMS.
• Ensure proper care and safeguarding of all computer equipment in possession.
• Handle and process orders under control accurately and within established timeframes.
• Make efforts to prep and process all orders/waves promptly.
• Notify Lead or Supervisor of any problems encountered during operations.

Logistics Coordinator – 2nd Shift

• Following established parameters for Receiving/Picking/XDOCK areas respectively
• Processing sort and prep all deliveries arriving at SDC and routed to the correct destination
• Receiving and processing all incoming deliveries to stock correctly based on system locations and parameters
• Picking and Packing orders according to work orders and instructions
• Processing orders accurately and timely in the Warehouse Management System (WMS)
• Maintaining the highest integrity when processing orders in the WMS
• Ensuring proper prep, care and safeguarding of all customer parts in possession
• Making efforts to prep and process all orders/waves promptly
• Notifying Lead or Supervisor of any problems encountered during operations
• 5S and maintaining level of cleanliness outlined by area within the warehouse and job function areas

Layer Pick Operator – 2nd Shift

• Material Handling Equipment (MHE) role in a terminal environment
• Pick, count, stage, and put away products
• Collaborate with team to maintain operations
• Complete assigned cleaning and safety tasks

MHE Operator – 1st Shift

Program Manager

• Acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations.
• Develops strong relationships across North American region and contributes to the development of the strategy to achieve product goals.
• Oversees the execution of DSV’s market segment expansions to new and existing facilities in the United States and Canada set by executive leadership.
• Ensures consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network.
• Works to correct gaps in network.
• Performs individualized research to develop guidelines and rules based on local rules and regulations.
• Manages programs successfully offering centralized support across the program.
• Oversees the continuous improvement of customer and facility implementations.
• Oversees customer and facility playbooks are up to date and being utilized with 100% compliance.
• Develop and maintain sales enablement materials like customer qualification tools and product guides.
• Supports business development activities by acting as vertical knowledge and solutioning expert.
• Works to understand common customer service issues across the network; develops plans to mediate, deploy, and monitor across each local facility.
• Identifies and evaluates common tools and practices - oversees implementation at each local facility.
• Oversees implementation of new parcel carriers, monitors performance, ensures KPI delivery, and manages usage appropriately.
• Identifies reporting opportunities and partners across organization to build, deploy, monitor, and improve dashboards, KPI monitoring, and other consolidated reports.
• Oversees implementation of new technologies such as automation, regulatory monitoring, and transportation systems across network.
• Leads voice of customer and voice of business feedback and provides recommendations to executive leadership for improvements.

• Overseeing the day-to-day operations of freight handling, ensuring timely and efficient movement of goods.
• Coordinating with various stakeholders, managing operational processes, and ensuring compliance with company policies and regulatory requirements.
• Leading and supervising a team of freight handlers and operational staff.
• Assigning tasks, providing guidance, and monitoring performance to ensure efficient operations.
• Coordinating the loading, unloading, and handling of freight shipments.
• Ensuring proper documentation, labeling, and packaging of goods in compliance with regulations.
• Planning and prioritizing freight operations to meet customer demands and deadlines.
• Monitoring workflow and adjusting resources as needed to optimize efficiency.
• Liaising with customers, carriers, and other stakeholders to coordinate freight movements and address inquiries or issues.
• Implementing quality control measures to ensure accuracy and integrity of freight handling processes.
• Enforcing safety protocols and procedures to promote a safe working environment.
• Preparing operational reports, including performance metrics, inventory levels, and incident reports.

Warehouse Supervisor – Outbound Offsite A Shift

Content Writer

• Perform Customs business activities
• Responsible for transactions with U.S. Customs (CBP)
• Conduct effective research and communicate with clients and/or CBP
• Manage Customs entries, monitor clearance, and recordkeeping
• Review of Customs documents to be filed with CBP ensuring accuracy
• Verify classification and valuation with the importer when necessary
• Ensure compliance with customs regulations
• Obtain appropriate documents required to support claims or disclaims
• Ensure timely payment of duties, taxes, or other charges collected by CBP
• Maintain documents required under 19 CFR 163
• Monitor and track customs clearances and resolve any delays or issues
• Coordinate with internal teams, clients, customs brokers, and government agencies
• Attend provided trainings
• Support development and implementation of customs compliance procedures and policies

Supervisor

Supervisor, CSR

Quality Supervisor

Supervisor

Customer Service Administrator

Warehouse Operator, Clerk

Supervisor

Warehouse Clerk – 1st Shift

Warehouse Clerk, 2nd Shift

Logistics Coordinator – 2nd Shift

Layer Pick Operator – 2nd Shift

MHE Operator – 1st Shift

Program Manager

Warehouse Supervisor – Outbound Offsite A Shift

Customs Specialist – Entry Writer