Supervisor, CSR

DSV - Global Transport and Logistics

Supervisor of customer service in logistics overseeing daily operations and team training. Responsible for customer relationships and process improvements.

Posted 7/10/2026full-timeHutto • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, with a focus on training, relationship building, and process improvement within a logistics or supply chain context. Proficient in data management and problem-solving to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ManagementTraining and DevelopmentLogistics ExperienceWMS KnowledgeMS Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CaptureProblem-SolvingProcess ImprovementLogistics ManagementCustomer Relationship Management

Soft Skills

Excellent CommunicationTactful Client Interaction

Tools & Technologies

Warehouse Management SystemsMS Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

TransportationSupply Chain Management3PL Environment

About the role

Key responsibilities & impact

Responsible for the day-to-day activities of the customer service department
Train CSRs in daily operations for the customer service group
Develop and maintain positive customer relationships
Ensure accurate data capture and system entry
Utilize data and problem-solving skills to resolve internal and vendor issues
Look for customer process improvement opportunities
Support teams located at customer sites

Requirements

What you’ll need

High school diploma or GED
Minimum of 2 years in transportation/supply chain management in a 3PL environment
Minimum of 2 years of successful management experience in a logistics, customer service or related field
Basic knowledge of WMS (Warehouse Management Systems)
Proficiency in MS Office applications (to include Excel, Word & Outlook)
Excellent communication skills and able to deal with clients tactfully and efficiently.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development