Consumer Insights Manager – Health, Nutrition & Care
dsm-firmenich
full-time
Posted on:
Location Type: Office
Location: Germany
Visit company websiteExplore more
About the role
- Lead and advance the Consumer & Sensory Insights (CSI) capability across Health, Nutrition & Care segments (Pharma, Dietary Supplements, Medical Nutrition, Early Life Nutrition), ensuring excellence in Pharma sensory panel management, tasting protocols, and support for strategic innovation and key customer opportunities across regions.
- Design, execute, and analyse end‑to‑end sensory and consumer studies using appropriate CSI methodologies, statistical models, and impactful visualizations to deliver robust, decision‑ready insights.
- Translate insights into clear, actionable recommendations for flavourists, scientists, application teams, marketing, and business development to optimise taste, enhance palatability, and drive winning product experiences.
- Collaborate closely with business teams and engage directly with HNC customers to co‑create insight‑driven projects and build compelling, story‑led narratives that support commercial success.
- Champion the voice of the patient/consumer by embedding sensory and consumer insights into segment strategies, innovation pipelines, and key commercial initiatives across the HNC categories.
- Continuously strengthen CSI tools, methods, and networks by building productive relationships with global and regional CSI colleagues, HNC Taste teams, Innovation, TTH- Taste counterparts, academic partners, and client insight agencies.
Requirements
- Science Degree in Sensory, Consumer or Market Research, or a related discipline combining physical sciences with psychology or sociology
- 7–10+ years of experience in Consumer or Sensory roles within industrial environments such as Health, Nutrition, Pharma, or Medical Nutrition, including interaction with external Consumer and Sensory research agencies
- Expertise in a broad range of Consumer and Sensory Research methods, including Standard Sensory Methods (DA, DISCRIM), Advanced Sensory Methods (FCP, Napping), Consumer Product & Concept Testing (CLT, HUT), Qualitative Research, and advanced techniques such as Drivers of Liking, Conjoint, Turf, and DoE
- Strong statistical knowledge applied to sensory and consumer testing, with proficiency in key software tools such as FIZZ, XLSTAT, and SensoMineR
- Demonstrated project management, collaboration, solution-oriented mindset, and strong communication skills.
- Global research experience and career perspective are essential.
Benefits
- A chance to become part of an experienced team who is growing and embracing innovation and new approaches and who strongly values scientific and consumer-centric research and insights.
- A global and diverse working environment in a highly dynamic, diverse and multicultural company with a strong values and a genuinely caring corporate culture.
- To be a part of a purpose driven company with the ambition to bring progress to life through Taste and Nutrition leadership in heath segments.
- Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Consumer ResearchSensory ResearchStatistical ModelsStandard Sensory MethodsAdvanced Sensory MethodsConsumer Product TestingQualitative ResearchDrivers of LikingConjoint AnalysisDesign of Experiments (DoE)
Soft Skills
Project ManagementCollaborationSolution-oriented MindsetCommunication Skills