Account Manager, Dairy – Cultures & Enzymes
dsm-firmenich
full-time
Posted on:
Location Type: Hybrid
Location: Milan • Italy
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Tech Stack
About the role
- To set up, coordinate, & execute specific Accounts tactics & plans to realize pre-defined/agreed sales and overall customer relationship objectives, both for the short- and long term.
- Define and implement a strategic account plan.
- Monitor and coordinate the execution of the account plan, report based on defined performance indicators and take corrective actions, in order to achieve the results.
- Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business.
- Identify long term business opportunities with the account(s) and include these in the account strategy and plan.
- Define and implement projects with focus on key products, processes and innovation, and decide on clear PMP structure and accountabilities.
- Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans.
- Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts.
- Coordinate technical service or after sales service activities towards the account.
Requirements
- Bachelor or Master’s degree or equivalent in science, technology or other business related field.
- Proven experience in Account Management in an international business-to-business environment in the Cheese and Fresh dairy industry.
- Ideally have extensive knowledge and understanding of Cheese and Dairy cultures and enzymes and/or other Dairy ingredients with a strong ability to describe and discuss the products in depth.
- Preferably have an existing network within the international Dairy industry.
- Demonstrated successful achievements within sales/commerce.
- Pragmatic entrepreneur and able to build and maintain relations on different levels, both internally and externally.
- Excellent communicator and have good planning and organizational skills, also fluent in English.
Benefits
- Empowerment to make meaningful contributions while upholding the highest ethical standards.
- Recognition for your achievements and access to continuous learning and development opportunities.
- Collaboration with industry experts in the health, nutrition, and beauty sectors.
- A customer-first culture where your work has a global impact.
- A flexible, hybrid work environment that supports your work-life balance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementstrategic account planningperformance monitoringcompetitive profilingcontract negotiationproject managementsales strategycustomer relationship managementtechnical service coordinationbusiness development
Soft Skills
communicationorganizational skillsrelationship buildingpragmatic entrepreneurshipplanningleadershipcross-layer networkingstakeholder engagementproblem-solvingnegotiation
Certifications
Bachelor's degreeMaster's degree