Application Support Technician
DSI
full-time
Posted on:
Location Type: Office
Location: Paris • France
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Salary
💰 €30,000 - €40,000 per year
About the role
- You are the primary point of contact for users to ensure the proper functioning of business applications.
- Analyze and resolve application malfunctions.
- Identify the root cause of incidents based on user reports and collected information.
- Propose and implement appropriate solutions.
- Assist users with business applications, respond to requests and resolve incidents via phone and email.
- Perform accurate diagnostics of encountered anomalies.
- Ensure incidents are handled within agreed timeframes and tracked through to resolution.
- Monitor application performance and proactively detect malfunctions.
- Contribute to the continuous improvement of application tools.
- Work closely with the development team.
Requirements
- Proficiency with common IT and application environments
- Good knowledge of operating systems and enterprise business applications
- Experience with tracking and time-management tools (e.g., Clarity)
- Ability to apply and enhance existing support procedures
- Professional-level English required (supporting users in France & the US)
Benefits
- 50% public transport reimbursement
- Gift vouchers
- Holiday bonus
- Health insurance
- Meal vouchers
- Income protection insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application analysisincident resolutiondiagnosticsapplication performance monitoringsupport procedures enhancementIT environmentsoperating systemsbusiness applications
Soft Skills
communicationproblem-solvinguser supportcollaboration