DSI

Field Support Representative

DSI

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $70,000 per year

Job Level

Junior

About the role

  • Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
  • Observe and provide feedback on seller interactions and customer engagement.
  • Build and maintain strong relationships with store management and retail associates.
  • Support and train store staff on AT&T product knowledge and customer experience best practices.
  • Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
  • Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
  • Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
  • Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
  • Attend regional team calls, training sessions, and field events as needed.
  • Adhere to supplier policies and procedures.
  • Act as a role model within and outside supplier.
  • Maintain a positive and respectful attitude and consistently report to work on time and prepared to perform duties of the position.
  • Visit a minimum of 5 stores a day.
  • Manage all expenses effectively and stay within budget.
  • Ensure the timely completion of various administrative responsibilities and other duties as assigned.

Requirements

  • 1–3 years of experience in field operations, retail support, or territory management.
  • Strong interpersonal and communication skills with a service-oriented mindset.
  • Highly organized and self-motivated, with the ability to manage a daily route independently.
  • Proficient in using mobile apps and reporting tools for field documentation.
  • Reliable transportation and flexibility to travel within the assigned territory
  • Preferred: Experience in wireless, telecom, or consumer electronics retail environments.
  • Preferred: Familiarity with field reporting platforms like Repsly or Salesforce.
  • Preferred: Bilingual (Spanish/English) is a plus.