ServiceNow

• Design and implement solutions to support new features, capabilities, and system integrations within ServiceNow
• Configure, enhance, and maintain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules following best practices
• Develop and support SPM workflows for idea intake, demand management, project and portfolio management, resource planning, investment prioritization, and reporting
• Develop automation and integration solutions across the ServiceNow platform
• Support ongoing system improvements aligned with mission and customer requirements
• Collaborate with stakeholders to translate portfolio, project, and resource management needs into secure, scalable ServiceNow solutions
• Build and maintain dashboards, reports, and performance metrics that support executive visibility and data-driven decision-making

ServiceNow SPM Application Developer

Platform Engineer

• Develop low code no code solutions using Power Platform tools within the Army 365 tenant
• Provide Power Platform developer support to a dynamic organization supporting the Army
• Engage with project manager, developers, and customers to understand project requirements and manage customer expectations
• Define and communicate technical project plans, roadmaps, and schedules
• Author and edit technical project documentation and reference materials

DSA

ServiceNow SPM Application Developer

Power Platform Developer