Drury Hotels

Assistant General Manager – Multi Property Support

Drury Hotels

full-time

Posted on:

Location Type: Office

Location: Pittsburgh • Pennsylvania • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Expect to be appreciated for who you are and recognized for what you do.
  • You will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways.
  • You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
  • You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
  • You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
  • You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
  • You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
  • You will use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.

Requirements

  • A positive, can-do attitude is required.
  • Bachelor’s degree in hospitality, business, or related field preferred.
  • Minimum of three years of supervisory experience with demonstrated leadership success.
  • Hotel-specific experience strongly preferred.
  • Ability to travel up to 25 to 50%.
Benefits
  • Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality assuranceservice standardscost controllabor controlteam engagement
Soft skills
leadershipcoachingcritical thinkingproblem solvingcommunicationteam developmentpositive attitude
Certifications
Bachelor’s degree in hospitalityBachelor’s degree in business