Support Engineer L2
Druid
contract
Posted on:
Location Type: Hybrid
Location: Bucuresti • Romania
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About the role
- Ensure that technical customer issues are serviced within our contractual SLA, and managed to resolution
- Maintain strong relationships with our customers for the delivery of technical support
- Collaboration with Developer teams on escalation issues
- Propose improvements related to procedures, workflows etc.
- Documenting incident patterns and solutions/workarounds to solve them
- Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
- Share knowledge with other engineers and develop customer solutions efficiently
- Provide guidance and mentorship to other team members.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or equivalent.
- Must be experienced in diagnosing, troubleshooting, and debugging
- Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services
- Proven strong technical understanding of software products
- Knowledge of database structures (SQL) and data manipulation
- Strong verbal and written communication skills in English
- Critical thinking & organisational skills
- Excellent analytical and problem-solving skills
- Attention to detail.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnosingtroubleshootingdebuggingAzure cloud infrastructureplatform servicesdatabase structuresSQLdata manipulation
Soft Skills
communication skillscritical thinkingorganizational skillsanalytical skillsproblem-solving skillsattention to detail
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Systems