Drug Hunter

Strategic Account Director

Drug Hunter

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Job Level

Lead

Tech Stack

React

About the role

  • Develop and maintain strong relationships with key decision-makers and stakeholders within strategic accounts.
  • Act as the primary point of contact for assigned accounts, ensuring high levels of client satisfaction and retention.
  • Understand clients’ business needs and objectives, and align Drug Hunter’s solutions to address these needs effectively.
  • Assist CEO and C-Level executives with commercial activities and key client accounts as needed.
  • Create and execute strategic account plans to achieve business objectives.
  • Identify and pursue new business opportunities within assigned accounts to drive growth and expand Drug Hunter’s market presence.
  • Retain and grow revenue from existing clients
  • Collaborate with internal teams to ensure successful adoption of solutions and services to clients.
  • Negotiate and successfully close contracts for Drug Hunter with biotech & pharma clients in designated accounts/areas.
  • Conduct regular meetings and reviews with clients to assess satisfaction, gather product feedback, address issues, and identify opportunities for additional value.
  • Customize and present proposal options, organize demonstrations, and offer solutions tailored to the specific needs of each strategic account.
  • Lead negotiations and close deals, ensuring mutually beneficial agreements and long-term partnerships.
  • Attend conferences, trade shows, and scientific meetings, including coordinating preparation for trade shows with other team members, follow-up after events
  • Visit client sites to deliver Drug Hunter capability presentations, identify and evaluate opportunities, establish personal relationships, follow-up on proposals, and otherwise advance the sales process.
  • Coordinate client-facing Drug Hunter events including dinners, mixers, and workshops.
  • Work closely with cross-functional teams, i.e. marketing, product development, and customer support, to enhance client experience and product satisfaction.
  • Mentor and provide guidance to junior sales and sales support team members, sharing best practices and strategies for sales and account management.
  • Able to react to change productively and handle other essential tasks as assigned.
  • Stay informed about industry trends, market conditions, and competitive landscape to effectively position Drug Hunter’s offerings.
  • Maintain and update CRM, provide quarterly reporting on account performance (headwinds/tailwinds), and provide forecasts to senior management.
  • Analyze account performance insights and leverage intelligence to refine strategies and improve results.

Requirements

  • 7-10+ years of experience in Enterprise Sales, Account Management or related roles in a B2B environment serving enterprise-level, technical customers in biotech, pharma, or a related life sciences industry.
  • Track record of managing renewals and supporting account growth with enterprise or mid-market customers.
  • Comfortable communicating with scientific, technical, and business stakeholders.
  • Strong organizational and communication skills with an eye for detail.
  • Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics.
  • A proactive, resourceful mindset; able to balance multiple priorities in a fast-growing environment.
  • Passion for Drug Hunter’s mission to accelerate drug discovery.
Benefits
  • Competitive salary, variable compensation, and equity
  • Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
  • Short-term disability and long-term disability insurance
  • Cancer and critical illness coverage
  • Up to 12 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
  • 401(k) + employer match (3-5%)
  • Home office set up stipend for fully remote employees
  • Learning and development support
  • Generous and flexible vacation and leave policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Enterprise SalesAccount ManagementContract NegotiationBusiness DevelopmentClient RetentionAccount GrowthSales StrategyMarket AnalysisPerformance AnalysisProposal Customization
Soft Skills
Relationship BuildingClient SatisfactionCommunicationOrganizational SkillsMentoringAdaptabilityAttention to DetailCollaborationProactivityResourcefulness