DropReal

Account Manager

• Manage and develop a portfolio of clients, ensuring solid and long-lasting business relationships;
• Identify business opportunities, promoting additional sales (cross-selling and up-selling);
• Prepare commercial proposals, negotiate terms and follow up on contract closures;
• Monitor account performance, ensuring commercial targets are met;
• Act as a liaison between clients and internal teams (marketing, operations, support, etc.);
• Analyze client needs and propose solutions aligned with their objectives;
• Monitor performance indicators (KPIs) and prepare commercial reports;
• Track market trends and competitor activity;
• Ensure high levels of customer satisfaction and retention.