Droplet

Customer Success Manager

• Serve as the primary point of contact for your portfolio of customers, ensuring they’re happy, successful, and seeing clear results
• Partner with Sales, Product, and Engineering to share insights and advocate for customer needs
• Develop success plans that guide customers from onboarding to long-term adoption
• Conduct regular check-ins, training sessions, and business reviews to help customers reach their goals
• Analyze usage data to identify trends, risks, and opportunities for expansion
• Proactively identify and escalate issues when needed, and follow through until resolved
• Collaborate with Marketing to develop customer stories, testimonials, and case studies
• Bring ideas that help us continually refine our playbooks, systems, and customer experience

Sales Development Rep

• Team up with our sales crew to hit KPIs and keep our pipeline buzzing
• Research and identify potential school district customers using your favorite sales tools
• Do a little old-school prospecting: cold calls, personal emails, and genuine conversations that spark interest
• Run outbound campaigns that stand out (no copy-paste templates here)
• Schedule demos and discovery calls that get customers excited to learn more
• Clearly communicate Droplet’s value and handle objections like a pro
• Keep your CRM clean and your pipeline fresh—organization is your secret weapon
• Share ideas, feedback, and flair to help us make our outreach smarter, faster, and more personal
• Help shape the future of Droplet’s sales playbook as we grow

Sales Development Representative

Account Executive

• Work closely with the CEO and sales team to achieve sales and growth targets
• Own the sales efforts for a territory of US school districts and education agencies
• Source contact information from websites using a range of sales enablement tools
• Ol’ fashioned cold-calling to source potential clients
• Manage cold email campaigns and draft personalized emails to target accounts
• Schedule discovery calls and demos
• Demo product, communicate value props, and overcome objections
• Build relationships and guide clients through the entire sales process, discovery to close
• Contribute to processes and playbooks for future sales hires
• Track activities and maintain accurate pipeline in our CRM

Account Executive – K12

Manager

• Create and maintain customer-facing resources, including guides, tutorials, and videos.
• Host webinars and live training sessions to onboard and educate customers.
• Cultivate an online community of proud power users.
• Build scalable, repeatable education programs that help customers succeed.
• Plan and deliver onsite training for key customer accounts.
• Partner with Product and Customer Success to identify topics that reduce friction and improve adoption.
• Track engagement with educational content and use data to improve resources.

Customer Success Manager

Sales Development Representative

Account Executive – K12

Customer Education Manager