Dropbox

Customer Success Manager

Dropbox

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$181,900 - CA$246,100 per year

About the role

  • Build and maintain strong relationships with customers as a trusted advisor throughout their journey with Dropbox
  • Lead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflows
  • Drive increased product value realization across the customer base and improved user advocacy
  • Ensure customers achieve their desired outcomes through Mutual Success Plans and influence account growth in close partnership with Sales
  • Proactively flag and collaborate with CX or Product teams to resolve customer issues efficiently
  • Prepare and deliver Success Business Reviews, providing insights on adoption, planning, and product updates
  • Maintain a deep understanding of Dropbox products and roadmap, promote new features, and serve as the voice of the customer internally
  • Collaborate with internal teams such as marketing, product, and sales to ensure customer satisfaction, retention, and growth

Requirements

  • 5+ years of experience in B2B SaaS Customer Success, with a proven record of driving product deployment, increasing customer adoption, and improving retention
  • Strong experience managing strategic customer relationships at large enterprises (2,000+ employees) with a collaborative and proactive approach
  • Experience with e-signature API or other API products and integrations.
  • A technical aptitude with experience in communicating effectively at all levels
  • Customer-oriented problem solving and analytical mindset
  • Possesses the ability to communicate with end users, IT administrators, developers and stakeholders at all levels
  • A Self-starter with demonstrated success navigating complex scenarios, leading cross-functional initiatives, and thriving in fast-paced, dynamic environments
  • Positive, team-oriented mindset with the ability to contribute meaningfully to overall team culture
  • Excellent collaboration skills and the ability to build strong, long-lasting relationships across teams and the organization
  • Bachelor’s degree or equivalent experience required
  • Flexibility to travel occasionally for global offsites and customer on-site meetings (generally less than 10% of the time)
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScustomer successproduct deploymentcustomer adoptionretentione-signature APIAPI productsintegrationsanalytical mindsetcross-functional initiatives
Soft Skills
relationship buildingcollaborative approachproblem solvingcommunicationself-starterteam-oriented mindsetcollaboration skillscustomer-orientedproactive approachnavigating complex scenarios