Support the execution and rollout of AI-driven enablement initiatives across Customer Experience support workflows, working under the guidance of enablement engineers and AI Program Manager.
Assist in designing, testing, and deploying AI-powered workflows.
Monitor and troubleshoot issues related to CX tools and AI integrations, helping ensure system reliability, performance, and scalability.
Analyze support and operational data to identify opportunities for AI-driven automation and workflow improvements.
Collaborate with cross-functional partners across CX, Customer Experience & Success Tech, and Go-to-Market Platforms teams to ensure AI solutions align with real customer support needs and operational constraints.
Develop and deploy automation scripts, configurations, or integrations to support AI enablement efforts.

Requirements

Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related technical field, with an expected graduation date in 2027.
Demonstrated interest in solutions engineering, technology enablement, workflow automation, and applying AI-driven solutions to operational problems.
Hands-on experience through coursework, projects, internships, or labs with AI, APIs, system integrations, or workflow automation concepts.
Foundational familiarity with AI-enabled systems or tools used to support operational workflows (e.g., agent assist, knowledge retrieval, intelligent routing, or similar applications).
Experience with at least one programming or scripting language (e.g., Python, JavaScript) and comfort working in a development or configuration-based environment.
Analytical mindset with the ability to interpret data, identify patterns, and translate insights into practical process or tooling improvements.
Ability to work independently on well-scoped tasks while collaborating effectively with cross-functional partners in a virtual team environment.
Ability to clearly explain technical concepts to both technical and non-technical audiences.
Curious, adaptable, and motivated to learn, iterate, and apply new technologies, particularly AI to real-world customer support and operational challenges.
Exposure to CX tools (e.g., ticketing systems, knowledge bases, internal tooling) is a plus but not required.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIAPIsworkflow automationPythonJavaScriptautomation scriptssystem integrationsdata analysistroubleshootingconfiguration

Soft Skills

analytical mindsetcollaborationcommunicationcuriosityadaptabilitymotivation to learnindependenceproblem-solvingtechnical explanationiteration