Dropbox

SaaS Engineer, Productivity and Collaboration

Dropbox

full-time

Posted on:

Origin:  • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

Tech Stack

AWSPython

About the role

  • Manage, optimize, and maximize value from Dropbox’s SaaS ecosystem.
  • Administer SaaS platforms: user management, security, permissions, workflows, integrations.
  • Proactively evaluate new SaaS features and run pilots/adoption programs.
  • Measure and report on adoption and usage trends across collaboration platforms.
  • Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
  • Troubleshoot and resolve SaaS-related incidents, documenting best practices.
  • Deliver documentation, training, and communication to drive user enablement.
  • Ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

Requirements

  • 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred).
  • Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
  • Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
  • Strong analytical skills for usage data, adoption metrics, and feature impact.
  • Excellent troubleshooting, problem-solving, and cross-functional communication skills.
  • Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
  • Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides.
  • Certifications in Google Workspace or Slack administration (preferred).
  • Experience with SaaS adoption programs and driving user engagement (preferred).
  • Familiarity with AI/ML-powered SaaS features (preferred).
  • Background in SaaS spend optimization and vendor management (preferred).