Ingeniero(a) de Soporte – Remoto, Latam
Quid Solutions
AnsibleDockerLinuxPostgresPython
SaaS Engineer, Productivity and Collaboration
Dropbox
full-time
Posted on:
Location: 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSPython
About the role
- Manage, optimize, and maximize value from Dropbox’s SaaS ecosystem.
- Administer SaaS platforms: user management, security, permissions, workflows, integrations.
- Proactively evaluate new SaaS features and run pilots/adoption programs.
- Measure and report on adoption and usage trends across collaboration platforms.
- Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
- Troubleshoot and resolve SaaS-related incidents, documenting best practices.
- Deliver documentation, training, and communication to drive user enablement.
- Ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.
Requirements
- 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred).
- Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
- Strong analytical skills for usage data, adoption metrics, and feature impact.
- Excellent troubleshooting, problem-solving, and cross-functional communication skills.
- Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
- Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides.
- Certifications in Google Workspace or Slack administration (preferred).
- Experience with SaaS adoption programs and driving user engagement (preferred).
- Familiarity with AI/ML-powered SaaS features (preferred).
- Background in SaaS spend optimization and vendor management (preferred).
